Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mary Alejandra Garzon

Mary Alejandra Garzon

Woodside

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Highly-motivated person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Cafe 52
Woodside
06.2023 - 03.2025
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided excellent customer service to ensure satisfaction.
  • Greeted customers, answered questions and recommended specials to increase profits.

Contact Information:

Diana Rodriguez

9175174186

Bartender

Sol cocina mexicana
Manhattan
05.2023 - 11.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Contact information:

Rafael Rodriguez

917-5334139

Bartender/Server

Copper Kettle Restaurant
Woodside
07.2020 - 05.2023
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Greeted customers and provided excellent customer service.
  • Provided drink suggestions to customers based on their preferences.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Contact information:

Patrick Tunney 718-5302090

Bartender

Morso Italian Restaurant
Manhattan
08.2021 - 02.2022
  • Prepared custom drink orders by accurately measuring and mixing house ingredients
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
  • Maintained impeccably clean, attractive and well-stocked bar area
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Contact information:

Irene 212-7592706

Education

Finance And Internacional Trade -

Universidad De La Salle
Bogota, Colombia
10.2016

Graphic Design

Queens College
Flushing, NY

Skills

  • Assist Customers
  • Adaptability
  • Teamwork and collaboration
  • High-Volume Dining
  • Menu Memorization
  • Suggestive Selling
  • Adaptable and flexible
  • Active Listening
  • Bilingual (English-Spanish)

Certification

Certified of complation - etips on premises 3.1 New York

Timeline

Server

Cafe 52
06.2023 - 03.2025

Bartender

Sol cocina mexicana
05.2023 - 11.2024

Bartender

Morso Italian Restaurant
08.2021 - 02.2022

Bartender/Server

Copper Kettle Restaurant
07.2020 - 05.2023

Finance And Internacional Trade -

Universidad De La Salle

Graphic Design

Queens College
Mary Alejandra Garzon