Mary Alex Owens
Burkesville,KY
Summary
I have over 10 years of experience in customer service under my belt. I enjoy solving problems and finding creative solutions. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
OPD Associate
Walmart
05.2021 - Current
- Work in a fast-pace environment, meeting several deadlines throughout the day.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Worked varied hours to meet seasonal and business needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Utilized customer feedback to improve product offerings.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Customer Service Manager
Walmart
05.2020 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Desk Associate
Walmart
05.2018 - 05.2020
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
- Leveraged strong problem-solving abilities to address unique customer situations effectively while adhering to company guidelines.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Used ticketing systems to manage and process support actions and requests.
- Delivered prompt service to prioritize customer needs.
Office Manager
Houchens IGA
05.2016 - 05.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Cashier
Houchens IGA
05.2013 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
No Degree - Business Administration
SNHU
Manchester, NH12.2026
High School Diploma -
Cumberland County High School
Burkesville, KY05.2014
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Relationship Building
- Courteous and Professional
- POS System Operation
Timeline
OPD Associate
Walmart
05.2021 - Current
Customer Service Manager
Walmart
05.2020 - 05.2021
Customer Service Desk Associate
Walmart
05.2018 - 05.2020
Office Manager
Houchens IGA
05.2016 - 05.2018
Cashier
Houchens IGA
05.2013 - 05.2016
No Degree - Business Administration
SNHU
High School Diploma -
Cumberland County High School