Mary Alice Bays
Round Rock,TX
Summary
Driven and resourceful office administrative professional with 12 years of experience assisting with the work of high-achieving companies. Successfully manages high-volume workloads in rapidly changing environments. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Handles multiple projects simultaneously with a high degree of accuracy.
Motivated professional with extensive experience in customer service, sales, and administrative tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant/Front Desk Receptionist
Highland Animal Hospital
05.2019 - 10.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Maintained and updated office records, both digital and physical.
- Utilized office management software to record and track customer information.
- Prepared and edited documents to produce precise, accurate, and professional communication.
- Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Boosted employee morale by planning and executing engaging company events and team-building activities.
Veterinary Receptionist/Technician
Riverbark Veterinary Hospital
06.2017 - 04.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
Bachelor of Arts - Organizational Business Management And Marketing
Eastern Florida State College
Melbourne, FL05.2025
Associate of Arts - General Studies
Eastern Florida State College
Melbourne, FL05.2021
Skills
- Self-Motivated
- Teamwork and Collaboration
- Organization and Time Management
- Complex Problem-Solving
- Creative Solutions
- Schedule Coordination
- Effective Written and Verbal Communication
- Date Entry Software/ Microsoft Office
- Exceptional Interpersonal Communication
Certification
- EMT - Emergency Medical Technician
- First Aid/CPR/AED
Languages
Spanish
Timeline
Office Administrative Assistant/Front Desk Receptionist
Highland Animal Hospital
05.2019 - 10.2023
Veterinary Receptionist/Technician
Riverbark Veterinary Hospital
06.2017 - 04.2019
Bachelor of Arts - Organizational Business Management And Marketing
Eastern Florida State College
Associate of Arts - General Studies
Eastern Florida State College
- EMT - Emergency Medical Technician
- First Aid/CPR/AED
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