Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MaryAlice Buslett

Casper,WY

Summary

Organized, dependable, self-starter individual with a demonstrated ability to lead with logic, integrity, and pride. Goal oriented, going above and beyond to meet all required objectives and consistently exceed expectations. Highly motivated, aspiring law student driven with a positive attitude and unmatched determination.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Kentucky Fried Chicken
02.2023 - Current
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Front Desk Manager

Mainstay Suites
02.2022 - 02.2023
  • Supported and trained front desk, maintenance, kitchen, and housekeeping staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw multiple department operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Restaurant Manager

Hardee's
08.2013 - 11.2019
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized quality assurance by completing frequent line checks.

Shift Supervisor

Kentucky Fried Chicken
03.2014 - 11.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Applied security, safety and loss prevention strategies during shifts.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

Bachelor of Science - Legal Studies

Post University
Waterbury, CT
03.2023

Skills

  • Excellent written and verbal communication skills
  • Thrives working in a high-pressure, fast-paced, deadline driven environment where efficiency skills can be fully utilized
  • Ability to obtain and process complex information
  • Natural empath who is able to connect with people of many backgrounds and recognize how to appeal to individuals accordingly
  • Ability to effectively analyze, make decisions, and solve problems
  • Accomplished at comprehending the rationale behind others thoughts and feelings towards a situation or problem while remaining objective
  • Ability to plan, organize, and prioritize work
  • Attention to Detail and Consistency

Accomplishments

  • Raised over $2,500 for the Muscular Dystrophy Association and sent two pre-teens to a special summer camp by personally raising awareness and collecting donations.
  • Became a Restaurant Manager at the ripe age of 20 and achieved the best results the restaurant had seen in over five years.

Timeline

Assistant Manager

Kentucky Fried Chicken
02.2023 - Current

Front Desk Manager

Mainstay Suites
02.2022 - 02.2023

Shift Supervisor

Kentucky Fried Chicken
03.2014 - 11.2018

Restaurant Manager

Hardee's
08.2013 - 11.2019

Bachelor of Science - Legal Studies

Post University

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MaryAlice Buslett