Maryalice McHugh
Pottsville,PA
Summary
I am a smart, capable woman who has faced much adversity. I'm teachable and hard working. I believe that honesty, open-mindedness, and willingness are indispensable to doing a good job. I've worked in many different areas which gives me a unique insight into people and how I can be helpful.
I have to work for the good in the world, especially now. I'm not interested in chasing money but I need enough to take care of myself and my family. But I have to work for the good. I believe it's why I'm still here.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
35
35
years of professional experience
Work History
SERVER
Lewie's restaurant
Frackville, PA
08.2021 - 04.2025
- All server responsibilities in a very busy diner
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on restaurant protocols and menu knowledge, improving team efficiency.
- Managed multiple tables simultaneously while maintaining attention to detail in service.
- Supervised daily operations during peak hours, optimizing workflow and resource allocation.
- Led initiatives to enhance dining experience through creative promotional events and specials.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
TEAM MEMBER
KFC
Pottsville, PA
11.2002 - 07.2021
- All customer service responsibilities
- Trained and mentored new team members on food preparation and service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Managed inventory levels to optimize stock availability and reduce waste.
- Collaborated with team to maintain cleanliness and organization in dining area.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Improved customer satisfaction by quickly helping each person find desired items.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Reduced wait times for customers by implementing more efficient checkout process.
SERVER/BARTENDER
LaTrattoria
Scranton, PA
12.2017 - 01.2020
- Tended bar
- Managed multiple tables efficiently, maintaining attention to detail and guest satisfaction.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
FIREFIGHTER
City of Scranton
Scranton, PA
09.2002 - 06.2004
- City firefighter.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Completed training to stay in peak physical fitness and handle challenging tasks.
BARTENDING AND WAITRESSING
Food and Drink Service
Scranton, PA
09.1990 - 12.2003
- Food and drink service jobs at various establishments through high school and college. Lots of experience dealing with the public and customer service
DRIVER / GUARD
Dunbar Armored
Olyphant, PA
02.2000 - 06.2002
- Armed driver/guard Pickup and delivery of money to banks and businesses.
- Operated armored vehicles for secure transportation of cash and valuables.
- Ensured adherence to safety protocols during daily route operations.
- Conducted pre-trip inspections to maintain vehicle readiness and compliance.
- Maintained accurate records of deliveries, ensuring accountability and accuracy.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Obtained signatures from customers upon delivery of goods.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Monitored and secured cash transport operations to ensure safety and compliance with protocols.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Trained new guards on security protocols, improving team efficiency and readiness.
INFORMATION AGENT
AT&T
Scranton, PA
07.1996 - 08.1999
- Operator responsibilities (Directory assistance, information, call placement).
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor's degree - criminal justice/pre-law
University of Scranton
High school graduate or equivalency certificate (GED) - college prep
Scranton Prep
Skills
- Consistent perseverance
- Service excellence
- Composure under pressure
- Quick to learn
- Dedicated work ethic
- High-quality client service
- Cash management
- Customer interaction
- Polished professional image
- Customer service proficiency
- Effective memory retention
Timeline
SERVER
Lewie's restaurant
08.2021 - 04.2025
SERVER/BARTENDER
LaTrattoria
12.2017 - 01.2020
TEAM MEMBER
KFC
11.2002 - 07.2021
FIREFIGHTER
City of Scranton
09.2002 - 06.2004
DRIVER / GUARD
Dunbar Armored
02.2000 - 06.2002
INFORMATION AGENT
AT&T
07.1996 - 08.1999
BARTENDING AND WAITRESSING
Food and Drink Service
09.1990 - 12.2003
High school graduate or equivalency certificate (GED) - college prep
Scranton Prep
Bachelor's degree - criminal justice/pre-law
University of Scranton