MARY ALICE MORIZEN
KELLER,TX
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
16
16
years of professional experience
Work History
LEASING CONSULTANT
BH MANAGEMENT
07.2023 - Current
- The primary point of contact for all prospective residents
- Greet and tour prospective residents, explain qualifications and qualify all prospective residents, and prepare and maintain all leasing files in CRM software
- Responsible for knowing the status of vacant units; inspection of all pre-leased apartments and securing lease renewals
- Responsible for ensuring the marketing, motivation, administrative, and financial operation of the property under the direction of the Community Manager
- Maintained a strong understanding of the community, specials and floor plans
- Maintained a comprehensive working knowledge of all aspects of leasing units and leasing documents in accordance with Company and Fair Housing guidelines
- Prepared all new leases and lease renewals, processes lease application paperwork for the approval of the Community Manager
- Understand and qualified all prospective residents via Rent Cafe and maintains all resident leasing files (electronically)
- Inspected all target and/or show units in advance and in preparation of greeting and touring new prospects
- Inspected all pre-leased apartments prior to residents scheduled move in date: coordinated all changes regarding resident move-outs
- Completes outreach marketing duties as assigned by Regional Marketing Specialist
- Maintained an understanding of all market survey data and utilizes information to generate traffic of potential residents
- Oversee all pricing and confirms that the pricing is correctly updated on the BH company website
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
CUSTOMER SERVICE
QVC. INC
01.2021 - 07.2023
- Communicate with customers, resourcefulness, and procedural knowledge
- Listen carefully to customers to ensure appropriate responses
- Assist customer in making a purchase decision
- Provide product specifications
- Energetic attitude, warm welcome and positive tone over the phone
- Upsells products
- Calls monitored for quality service
- Handle 75+ calls a shift
- Processed offline orders
- Provided technical support with billing and payments.
PROJECT SPECIALIST
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
05.2014 - 10.2020
- Technical support with all aspects of project management support to end users while complying with policy and procedures
- Design and Construction contracts manager for all minor, major renovations and new construction projects
- Prepared; tracking construction and design contracts, utilizing PeopleSoft, Rowdy Exchange, and Total Contract Management to verify funding sources and ensure funding is available
- Maintain budget status, review pay applications, run Monthly Finical Reports (MFRs), invoices and encumbrances with issues
- Monthly financial reports are audited at the close of every work order
- Account reconciliations for different funding sources such as PUF, LEER, Deferred Maintenance, Cost Centers, Grants and Capital Project Ids
- Gather with stakeholders and provide their renovation needs under a project scheduled
- Process monthly billing
- End of project reconciliation to return funding for stakeholders
- Review Job Order Contracts for constructions contracts; review for inconsistencies in documentation: verify all necessary documents are included in contract packets
- Coordinate RFP/RFQ Contracting Processing and serve as point of contact with Purchasing/EHSRM departments to ensure UGC guidelines are followed
- Request required bonding/certificates of insurance and other compliance documents
- Maintain Space Management Approval documentation
- Verify funding approvals for projects and associated budget information; with Business Customer Service and Financial Affairs
- Verify Funding, encumbrances and budget errors
- Problem Solver and Technical support
- Maintain consultants, general contractors, vendor contact information and certificates
- Closeouts and archiving: maintaining both digital and paper-based archive system from closeout documents
- Process invoices and pay application
- Work with Purchasing on encumbrance adjustments
- Budget Overview: Expenses, Encumbrances, and Available Balances Communicate with BCS when funding accounts are ready to be closed
COMMUNITY MANAGER
SEQUOIA REALESTATE MANAGEMENT
04.2008 - 02.2013
- Review all Texas Apartment Association rental applications, lease contract and addendums forms for accuracy and compliance with company policies
- Increased property monthly income, while maintaining property expense and steady occupancy
- Develop marketing strategies, through streamlining without adding to onsite workload
- Increase resident engagement
- Completion of forms and investor reports
- Complete Payroll
- Complete all accounting and recordkeeping functions
- Complete all close out reports and audits
- Maintained property occupancy at 98%.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
Education
GED -
James Madison High School
San Antonio, TX04.1997
Skills
- Creative Problem-Solving
- Budget Control
- Customer Relationship Management
- Work Planning and Prioritization
- Detail Oriented
- Documentation And Reporting
- Documentation Management
- Daily Operations Management
- Property tours and inspections
- Financial budgeting and reporting
- CRM Software
- Project Management
References
Refences available upon request.
Timeline
LEASING CONSULTANT
BH MANAGEMENT
07.2023 - Current
CUSTOMER SERVICE
QVC. INC
01.2021 - 07.2023
PROJECT SPECIALIST
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
05.2014 - 10.2020
COMMUNITY MANAGER
SEQUOIA REALESTATE MANAGEMENT
04.2008 - 02.2013
GED -
James Madison High School
Similar Profiles
Melissa BlantonMelissa Blanton
Community Manager at BH ManagementCommunity Manager at BH Management
Jorge Gabriel LorenzoTorresJorge Gabriel LorenzoTorres
Assistant Maintenance Manager at BH ManagementAssistant Maintenance Manager at BH Management
EVA RUETTE CLARKEVA RUETTE CLARK
Property Manager at BH ManagementProperty Manager at BH Management