MARY ALLISON SCROGGINS TINOCO
Pell City,AL
Summary
Goal-driven Manager with a 20 year record of accomplishments in Team leadership and Sales management positions. Proactive, well-organized, sales leader successful at meeting and exceeding sales revenue targets because of strategic planning. Established goals for meeting and/or exceeding projectedp sales revenue for monthly and quarterly reports knowledgeable and efficient in maintaining and monitoring inventory always helped reach or surpass those goals. Dedicated Customer Service Specialist with in depth knowledge of CRM systems and strong skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
26
26
years of professional experience
Work History
Customer Service Specialist/Training Supervisor
Golden Rule BBQ of Pell City
Pell City, AL
08.2021 - 11.2023
- Developed and implemented comprehensive training programs for new employees.
- Created employee handbook, exams and study manuals for pre-hiring tests.
- Responsible for opening and closing restaurant by following all established protocols.
- Handled daily banking deposits and computed daily, weekly and monthly sales and expense reports.
- Monitored sales and expense reports for forecasting profit/loss statements for the upcoming months.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Coordinated with kitchen personnel to ensure timely food preparation and delivery to guests.
Grocery Store Manager
Food Outlet
Vincent, AL
09.2016 - 01.2021
- Managed and trained 25-30 employees on a daily basis, by remaining knowledgeable of all departments within the store and attending continuous training classes about the grocery industry.
- Proficient in MIcrosoft Word and other office software for creating reports.
- Skilled in Customer Relations Management (CRM) by utilizing company guidelines and software platform.
- Experienced with POS systems used daily for sales transactions and employee management.
- Discovered sales opportunities which by showcasing products displays to attract customers' attention.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Responded to customer concerns and conveyed details about results.
- Conducted regular meetings for delegating work to staff, setting priorities and goals.
- Organized, stocked and rotated products in accordance with company guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Office Manager
Demetri’s BBQ
Homewood, AL
02.2013 - 08.2016
- Created and maintained up-to-date records related to customer accounts or financial transactions.
- Managed daily invoices and purchase orders for food and paper products.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office budget to handle inventory, postage and vendor services.
Unemployment Compensation Specialist
State of Alabama Dept of Industrial Relations
Irondale, , AL
01.2002 - 11.2008
- Coordinated with the Department of Industrial Relations at state and federal levels regarding corporate and unionized mass layoffs.
- Ensured compliance with applicable laws, regulations, and organizational policies regarding unemployment compensation.
- Maintained up-to-date records regarding all aspects of unemployment compensation including unemployment rates at state and federal levels.
- Created and Implemented special projects designed for Federal Extension of Unemployment Benefits for State of Alabama.
- Responsible for obtaining all separation information from claimants and employers to determine eligibility regarding unemployment benefits.
Retail Merchandising Associate
Philip Morris USA/ News America Marketing
Birmingham, AL
11.1997 - 12.2001
- Worked directly with the Philip Morris USA Tobacco Sales Representative in the Birmingham, Alabama territory.
- Maintained professional relationships with 25-30 accounts located in grocery stores, convenience stores and other retail locations.
- Conducted regular territorial store visits to ensure compliance with company standards, policies and procedures.
- Gained extensive knowledge of brand awareness of Philip Morris USA’s products and the tobacco industry, as a whole.
- Utilized CRM program provided by Territory Sales Manager for developing strong working relationships with store owners and other key personnel.
- Developed and implemented processes to optimize time management and ensure compliance with deadlines for marketing and promotional campaigns.
- Organized, stocked and rotated products in accordance with company guidelines.
- Maintained indoor and outdoor signage for promotional campaigns.
- Followed plan-o-grams for product placement, including structured shelving for products and replaced any shelves that were damaged.
Education
Bachelor of Science - Business Management
Auburn University
08.2000
Skills
- Sales Strategy Development
- Effective Customer Upselling
- Profit/Sales Forecasting
- CRM Specialist
- Microsoft Office Programs
- Hiring/Training Personnel
- Business Growth Management
- POS Systems Knowledge
- Inventory Control
- Complex Problem-Solving
- Staff Forecasting
- Team Leadership and Motivation
- Vendor Relationship Management
- Customer Retention
- Pricing Structures Knowledge
- Evaluation of Marketing Campaigns
- Time Management
- Merchandising Proficiency
Timeline
Customer Service Specialist/Training Supervisor
Golden Rule BBQ of Pell City
08.2021 - 11.2023
Grocery Store Manager
Food Outlet
09.2016 - 01.2021
Office Manager
Demetri’s BBQ
02.2013 - 08.2016
Unemployment Compensation Specialist
State of Alabama Dept of Industrial Relations
01.2002 - 11.2008
Retail Merchandising Associate
Philip Morris USA/ News America Marketing
11.1997 - 12.2001
Bachelor of Science - Business Management
Auburn University
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