Mary Allyson Stanton
Huntsville,AL
Summary
• Customer Service Excellence: Proven track record in enhancing customer satisfaction at Tom Brown’s Restaurant through personalized and friendly service.
• Multitasking and Teamwork: Skilled in effective multitasking and teamwork, ensuring smooth operations during peak hours.
• Training and Leadership: Trained new staff, ensuring adherence to high service standards and fostering a supportive team environment.
• Phone Etiquette: Exceptional phone etiquette, handling reservations and customer inquiries efficiently and professionally.
• Problem-Solving: Adept at quickly resolving customer issues to exceed employer expectations and maintain a positive dining experience.
• Stress Management: Works well in high-stress environments, maintaining a cheerful and composed attitude under pressure.
• Hospitality Skills: Courteous and friendly when directing customers to tables, giving directions, and taking reservations.
• Open House Assistance: Assisted in organizing and managing open houses for real estate, showcasing properties and providing information to potential buyers.
• Customer Experience: Constantly finding new ways to exceed customers’ expectations with personalized service, enhancing their overall experience.
• Adaptability: Versatile in various roles, demonstrating flexibility and a willingness to learn new tasks quickly.
Overview
2
2
years of professional experience
Work History
Hostess/Lead Busser
Tom Browns Restaurant
2023.11 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Crew Member
Coldstone Creamery
2022.08 - 2023.11
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
High School Diploma -
Virgil Grissom High School
Huntsville, AL05.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Clear Communication
Timeline
Hostess/Lead Busser
Tom Browns Restaurant
2023.11 - Current
Crew Member
Coldstone Creamery
2022.08 - 2023.11
High School Diploma -
Virgil Grissom High School
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