Maryam Abdou
Summary
Friendly guest service professional offering 5 years of superior service in the hospitality industry. Strong hospitality knowledge and a drive for cultivating guest loyalty. Talented administrator, highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with the ability to think outside the box for creative solutions. Reliable business professional with experience in project management, process improvement, and financial analysis. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Administrator
Little Academy Nursery
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Administrator
Muslim Association Of Hamilton
06.2023 - 11.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed company schedule to coordinate calendar and arrange travel.
Salad Bar Manager
Fortinos
06.2022 - 01.2023
- Maintained personnel records and updated internal databases to support document management
- Managed company schedule to coordinate calendar and arrange travel
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Developed and executed sales strategies to maximize revenue
- Analyzed market trends and customer preferences to optimize product offerings
- Monitored competitor activities and adjusted strategies accordingly.
Customer Service Specialist
Best Buy
10.2020 - 06.2022
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Sales Representative
Fluent
12.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Complied with company policies and procedures by encouraging positive and effective work environment among employees
- Applied basic sales strategy to engage customers and present solutions to suit individual needs
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Developed and implemented sales strategies to increase profits.
Education
High School Diploma -
St. Thomas More Secondary School
Ancaster, ON06.2022
Skills
- Network Administration
- Advanced Excel Spreadsheet Functions
- Sales and Marketing
- Project Management
- Team Collaboration
- Recruitment Support
- Office Management
- Bookkeeping
- Time Management
- Hospitality and Professionalism
- Guest Engagement
- Attentive Customer Service
Additional Information
Canadian
Languages
English, Arabic
Native language
French
Elementary
A2
Timeline
Administrator
Little Academy Nursery
12.2023 - Current
Administrator
Muslim Association Of Hamilton
06.2023 - 11.2023
Salad Bar Manager
Fortinos
06.2022 - 01.2023
Sales Representative
Fluent
12.2020 - 08.2021
Customer Service Specialist
Best Buy
10.2020 - 06.2022
High School Diploma -
St. Thomas More Secondary School
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