Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
Generic

Maryam Alamdi

Northridge,CA

Summary

Versatile customer service representative with proven experience delivering service standards. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Client-focused Customer Service Representative with 4+ years experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Nail Technician

nail technician
Northridge, CA
01.2020 - Current
  • Treated nails to repair or improve strength and resilience by wrapping.
  • Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
  • Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
  • Performed administrative duties such as scheduling appointments and taking payments from customers.
  • Applied undercoat and clear or colored polish onto nails with brush.
  • Maintained customer records for future reference.
  • Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.
  • Responded promptly to customer inquiries and complaints.
  • Educated clients on proper nail care techniques and aftercare.
  • Kept up-to-date on new trends in the industry for product offerings and design ideas.
  • Ensured that safety protocols were followed during each service provided.

Starbucks Barista

starbucks at target
West Hills, CA
06.2022 - 08.2022
  • Maintained transactional integrity while managing cash register activities.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences as well as current trends!
  • Stocked shelves, fridges and freezers with ingredients needed to make beverages.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Handled monetary transactions with precision and efficiency.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Prepared and served coffee, espresso drinks, blended coffees, teas, iced teas and frappuccinos.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained clean and organized workspace, enabling coworkers to comfortably and easily locate resources and product.
  • Memorized official and off-menu beverage and food preparations.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Assisted customers with menu selection, offering recommendations based on dietary restrictions.
  • Labeled containers of milk for use in coffee drinks according to expiration dates to ensure safety.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.

Gymnastics Coach

tumble tykes
Reseda, CA
  • Motivated athletes to reach their full potential while encouraging them to maintain a positive attitude.
  • Established injury prevention protocols and conducted regular safety drills to minimize risk.
  • Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
  • Collaborated with other coaches to develop effective strategies for upcoming competitions.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
  • Encouraged team spirit by organizing team-building activities outside of practice sessions.
  • Conducted daily practice sessions focusing on strength, flexibility, and technique improvement.
  • Coordinated with other coaches and sports science professionals to optimize training and recovery plans.
  • Prepared various warm up activities for each class based on skill level and age.

Education

High School Diploma -

Granada Hills Charter High School
Granada Hills
06-2022

Associate of Arts - Business And Marketing

Los Angeles Mission College
Sylmar, CA

Skills

  • Organization
  • Analytical thinking
  • Planning
  • Excellent communication
  • Decision-making
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Active listening
  • Problem-solving
  • Receipt handling
  • Sales transactions
  • Cash management
  • Cash handling
  • Refunds and exchanges
  • Reliability and punctuality
  • Attention to detail
  • Customer assistance
  • Inventory restocking
  • Scanner operations
  • Currency counting
  • Cleaning and sanitizing
  • Order verification
  • Issue resolution
  • Order taking
  • Calm under pressure
  • Leadership
  • Customer service

Affiliations

  • 2x Certified nail technician since 2022

Accomplishments

  • Honors student since 7th grade!

Certification

  • Barbadide certification
  • Nail technician certification

Languages

Arabic
Native/ Bilingual
English
Native/ Bilingual
sign language
Professional

Timeline

Starbucks Barista

starbucks at target
06.2022 - 08.2022

Nail Technician

nail technician
01.2020 - Current

Gymnastics Coach

tumble tykes

High School Diploma -

Granada Hills Charter High School

Associate of Arts - Business And Marketing

Los Angeles Mission College

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Maryam Alamdi