Maryam Ali
Dover,NJ
Summary
Accommodating Customer Support Specialist experienced in exceeding customer expectations and reducing dissatisfaction through effective communication and solution-focused approaches. Delivered high-quality support in call center environments by building rapport with clients and resolving complaints efficiently. Focused on leveraging organizational skills and dedication to enhance customer service experiences.
Overview
2
2
Languages
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Language school administrator
LOGIX
, Pakistan
01.2010 - 10.2012
- Managed LOGIX school office operations and daily administrative workflows.
- Coordinated student records, attendance files, and confidential documentation.
- Scheduled meetings, events, and campus calendars for staff.
- Trained office staff on procedures, systems, and service standards.
- Improved LOGIX communication between administration, faculty, and families.
- Analyzed student data to identify and implement academic growth initiatives.
Patient services, scheduling, data collection
Mubarak Medical Complex
, Pakistan
01.2006 - 10.2009
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master of Arts - English Literature
Sargodha University
Pakistan 09.2005 - 10.2007
Bachelor of Science - Home Economics
Punjab University
Pakistan 09.1999 - 06.2002
Comprehensive High School
Pakistan Skills
- Patient data collection
- Scheduling software
- Office administration
- Campus coordination
- Administrative coordination
- Confidential records
- Microsoft office
- Multitasking
- Problem solving
- Conflict resolution
- Effective communication
Languages
English
Full Professional
Urdu
Professional
Affiliations
- Reading books, interact with people around
References
References available upon request.
Timeline
Language school administrator
LOGIX
01.2010 - 10.2012
Patient services, scheduling, data collection
Mubarak Medical Complex
01.2006 - 10.2009
Master of Arts - English Literature
Sargodha University
09.2005 - 10.2007
Bachelor of Science - Home Economics
Punjab University
09.1999 - 06.2002
Comprehensive High School