Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Maryam Ashkiani

San Diego,CA

Summary

Proven leader in healthcare administration, adept at boosting team efficiency and patient satisfaction at Sharp Grossmont Hospital by over 30%. Skilled in organizational leadership and inventory control, with a knack for fostering positive environments and resolving conflicts effectively. Demonstrates excellence in staff supervision and vendor engagement, ensuring optimal operations and service quality.

Diligent Office supervisor with comprehensive background in office management and team supervision. Successfully streamlined office operations and implemented effective administrative processes. Demonstrated leadership and organizational skills in managing staff and resources.

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Office Supervisor

Beauty Guru Inc.
04.2016 - Current
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Enhanced staff productivity with consistent performance evaluations and regular feedback.
  • Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
  • Created, prepared, and delivered reports to various departments.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Upheld strict confidentiality standards when handling sensitive information or documentation.
  • Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
  • Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
  • Developed strong working relationships with vendors to negotiate favorable contracts for office supplies and services.

Medical Front Office Supervisor

Dr. Soros Office
04.2011 - 04.2020
  • Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
  • Implemented effective inventory management strategies to maintain optimal supplies levels while minimizing costs.
  • Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
  • Streamlined appointment scheduling processes which resulted in fewer cancellations or missed appointments from patients.
  • Oversaw the successful transition to ICD-10 coding standards without any disruption to daily operations or workflows.
  • Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
  • Improved staff productivity through regular training sessions, performance evaluations, and feedback.
  • Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Interceded between employees during arguments and diffused tense situations.
  • Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.

Medical Assistant Supervisor

Sharp Grossmont Hospital
04.2001 - 02.2011
  • Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
  • Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
  • Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
  • Reduced wait times for patients by implementing an efficient triage system for urgent cases.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
  • Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
  • Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
  • Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
  • Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
  • Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
  • Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
  • Led by example in providing compassionate patient care, setting high standard for team.
  • Collaborated with insurance companies to expedite patient claims processing, improving patient experience with billing.
  • Enhanced patient care quality by supervising and training medical assistants in latest clinical procedures.
  • Improved medical supply inventory management, ensuring availability and reducing waste through meticulous tracking and ordering.
  • Increased patient trust and satisfaction by establishing feedback mechanism for continuous improvement.
  • Completed comprehensive diagnostic testing of blood, urine and other body fluids.
  • Identified and troubleshot technical issues related to laboratory procedures.
  • Prepared reports to document laboratory results and findings.

Medical Assistant Manager

Pacific Sleep Study Inc.
10.1995 - 01.2001
  • Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
  • Improved communication between clinical staff, facilitating seamless coordination of care for patients.
  • Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
  • Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
  • Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
  • Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
  • Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
  • Participated in regular audits to maintain compliance with all regulatory standards within the healthcare field.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Successfully negotiated client contract renewals to create increased revenue.

Education

Associate of Science - Business Administration And Management

San Diego Miramar College
San Diego, CA
06-2021

Skills

  • Training and coaching
  • Scheduling and calendar management
  • Workflow planning
  • Documentation and control
  • Organizational leadership
  • Customer service
  • Inventory control
  • Data entry
  • Supply management
  • Vendor engagement
  • Problem-solving
  • Staff supervision
  • Office management
  • Administrative oversight
  • Conflict management

Accomplishments

  • Developed and instituted employee training and retention initiative that reduced personnel turnover by 97% within 1 year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Documented and resolved complaints which led to employee and patient satisfaction.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.

Certification

  • Project Management Professional (PMP) - Project Management Institute.
  • Diversity Equity, and Inclusion in the Workplace Certificate- University of South Florida Muma College of Business.
  • Customer Service Specialist (CSS) – HDI.
  • Certified Business Office Manager (CBOM) - Practice Management Institute.

Languages

English
Native or Bilingual
Farsi
Professional Working

Timeline

Office Supervisor

Beauty Guru Inc.
04.2016 - Current

Medical Front Office Supervisor

Dr. Soros Office
04.2011 - 04.2020

Medical Assistant Supervisor

Sharp Grossmont Hospital
04.2001 - 02.2011

Medical Assistant Manager

Pacific Sleep Study Inc.
10.1995 - 01.2001

Associate of Science - Business Administration And Management

San Diego Miramar College

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Maryam Ashkiani