MARYAM ASHTARI HAMIDIAN
Los Angeles,California
Summary
More than 6 years in hospitality industry and unwavering passion for delivering excellence in customer experience. Superior skills in front desk management, overseeing all-staff efficiency and acquiring professional customer feedback. Dedicated to improving service, retaining loyalty and building longlasting relationships with guests.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Service Manager
L'Ermitage Beverly Hills
Beverly Hills, CA
06.2024 - Current
- Increased levels of guest satisfaction.
- Resolved guest grievances in a timely manner.
- Monitored and maintained adherence to brand quality guidelines.
Club & Guest Relations Supervisor
Ritz-Carlton LALIVE
Los Angeles, USA
08.2023 - 05.2024
- Utilized strong customer service skills to ensure positive experience for members and guests
- Demonstrated ability to effectively manage day-to-day operations of a club, including staff supervision and budgeting
- Provided guidance and support to staff members in order to maintain quality standards
- Promoted positive relationships amongst employees by encouraging collaboration and teamwork
Guest Relations Manager
St. Regis Hotel Istanbul
Istanbul, Turkey
02.2022 - 01.2023
- Managed customer service operations to ensure smooth functioning of the department
- Analyzed customer feedback data to identify areas for improvement in services and processes
- Handled difficult customer complaints in an efficient manner while maintaining positive relationships with them
- Trained new employees on best practices related to customer service operations
Guest Relations Supervisor
Ciragan Palace Kempinski
Istanbul, Turkey
01.2021 - 02.2022
- Monitored customer complaints and responded promptly with appropriate solutions
- Analyzed data from guest surveys to determine their satisfaction level
- Ensured that all customer requests were met in a timely manner
Front Office Agent
Ciragan Palace Kempinski
Istanbul, Turkey
12.2019 - 01.2021
- Demonstrated ability to lead, motivate and develop a team of guest relations staff
- Skilled in handling customer complaints or requests quickly and efficiently while maintaining positive customer relationships
Spa & Wellness Reception
Ciragan Palace Kempinski
Istanbul, Turkey
02.2016 - 11.2019
- Updated guest profiles in the computer system regularly
- Assisted with check-in and check-out processes as needed, ensuring all paperwork was completed correctly
Unknown Position
03.2014 - 01.2015
- Created detailed reports on product sales and service performance metrics
- Ensured safety protocols were followed by all employees in accordance with state regulations
Education
Master of Degree - Television / Fine Art
Bahcesehir University
Istanbul01.2016
Bachelor of Degree - Drama Acting / Fine Art
Azad University of Art
Iran01.2006
Skills
- Solution Coordination
- Guest Relations Management
- Customer Service Expertise
- Quality Improvement Leadership
- VIP Services
- Detail-driven
Certification
- Lean Six Sigma Green Belt - Doha/ Qatar
- Hotel Butler Service by Heilbron Hospitality
- Managing earthquake situation by AFAD
Awards
Best Employee of The Quarter 2017 in Ciragan Palace Kimpinski
Best Leader of The Quarter 2024 in L'Ermitage Beverly Hills
Languages
- English, Fluent
- Turkish, Fluent
- Persian, Native
Timeline
Guest Service Manager
L'Ermitage Beverly Hills
06.2024 - Current
Club & Guest Relations Supervisor
Ritz-Carlton LALIVE
08.2023 - 05.2024
Guest Relations Manager
St. Regis Hotel Istanbul
02.2022 - 01.2023
Guest Relations Supervisor
Ciragan Palace Kempinski
01.2021 - 02.2022
Front Office Agent
Ciragan Palace Kempinski
12.2019 - 01.2021
Spa & Wellness Reception
Ciragan Palace Kempinski
02.2016 - 11.2019
Unknown Position
03.2014 - 01.2015
Master of Degree - Television / Fine Art
Bahcesehir University
Bachelor of Degree - Drama Acting / Fine Art
Azad University of Art