Maryam Isho
Mississauga,Canada
Summary
Highly skilled and meticulous Call Center Representative with a superb record of customer satisfaction and successful sales. Adept multitasker able to address multiple customer and company tasks with the highest degree of professionalism and accuracy.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Volunteer
The Queen Clinic
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Remote Travel Consultant (Call Center Environment)
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
11.2022 - Current
- Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
- Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
- Understand our customer needs through consultation to deliver innovative and extraordinary interactions
- Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements
- Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
team leader- full time
winners
06.2020 - 01.2022
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution
- Trained new personnel regarding company operations, policies and services
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Engaged in cross- selling and up- selling activities to enhance customer's experience and generate revenue
- Cleaning the area
Medical Assistant
Orchard Medical Group
04.2017 - 06.2019
- Conducted EKG test, PFT tests and give vaccines
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Transport patients, performing accurate assessment of vital signs and arranging prescription orders/refills
- Answering telephones
- Assist the supervisor in maintaining the medical inventory and placing orders for new material as needed
- Collect specimens for lab tests
- Assist in general office duties: reports, forms, insurance approval
- Document in paper and electronic medical records
- Handle and route office mail
- Remove staples and stitches
- Performed medical records management, including filing, organizing and scanning documents.
Cashier
Walmart
01.2014 - 06.2016
- Assisting customers in apparel section
- Operating cash registers for purchases and returns
- Organizing displays, stocking shelves and maintaining a clean environment for customers
Externship
Dr. Areg Senno
06.2015 - 07.2015
- Completed 160 hours of clinical and administrative work
- Drawing blood, administered injections and performing accurate assessment of vital signs
- Conducted EKG's, hearing and vision screening
Dental Assistant
Haytham ALahswi D.D.S
01.2011 - 01.2013
- Assisted Dentist with Procedures
- Sanitized dental instruments and prepared the patient's rooms
- Answered phones, scheduled appointments and did administrative work as needed
Education
College Credit -
Oakton Community College
Des Plaines, IL01.2017
Administrative Medical Assistant Certificate -
Chicago ORT Technical Institute
Skokie, IL07.2015
GED diploma -
Oakton community college
06.2015
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Computer Skills
- Answering Phones
- Foreign language proficiency
- Telephone Etiquette
- MS Office
- Data Entry
- Administrative tasks
- Self Motivation
- Multitasking Abilities
- Organizational Skills
- Decision-Making
Certification
- Certified Phlebotomy Technician (CPT), National Health Career Association, 01/01/15
- Certified EKG Technician (CET), National Health Career Association, 01/01/15
- Certified Clinical Medical Assistant (CCMA), National Health Career Association, 01/01/15
- CPR Certification, American Heart Association, 01/01/15
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Remote Travel Consultant (Call Center Environment)
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
11.2022 - Current
team leader- full time
winners
06.2020 - 01.2022
Medical Assistant
Orchard Medical Group
04.2017 - 06.2019
Externship
Dr. Areg Senno
06.2015 - 07.2015
Cashier
Walmart
01.2014 - 06.2016
Dental Assistant
Haytham ALahswi D.D.S
01.2011 - 01.2013
Administrative Medical Assistant Certificate -
Chicago ORT Technical Institute
GED diploma -
Oakton community college
- Certified Phlebotomy Technician (CPT), National Health Career Association, 01/01/15
- Certified EKG Technician (CET), National Health Career Association, 01/01/15
- Certified Clinical Medical Assistant (CCMA), National Health Career Association, 01/01/15
- CPR Certification, American Heart Association, 01/01/15
Volunteer
The Queen Clinic
College Credit -
Oakton Community College
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