Maryam Jessica Saberi
Irvine,CA
Summary
Dynamic Sr. Renewals Manager at Gong.io with a proven track record of exceeding quotas and enhancing operational efficiency. Skilled in Salesforce and team leadership, I excel at driving customer retention and uncovering upsell opportunities, consistently securing over $1 million in ARR quarterly. Passionate about delivering exceptional value to clients.
Overview
7
7
years of professional experience
Work History
Sr. Renewals Manager
Gong.io
02.2025 - Current
- Managed all responsibilities associated with previous role effectively.
- Consistently hit or overachieved quota ahead of quarter-end.
- Consistently achieved at least 30% attainment ahead of the start of each quarter.
- Collaborate closely with Digital CS team to facilitate customer implementation of new workflows and features
- Formulated strategic plans that enhanced operational efficiency and team performance.
- Conducted training sessions to upskill new hires on tools and processes.
- Supported interview process for potential hires, ensuring high-quality selection.
Renewals Manager
Gong.io
, Remote
09.2023 - 02.2025
- Manage renewals for 90+ companies per quarter, successfully retaining over $1 million in ARR per quarter.
- Uncover business outcomes that companies are trying to solve for, and present compelling value propositions that meet customer needs.
- Led cross-functional teams to enhance collaboration and drive project success.
- Identify opportunities for upselling and cross-selling additional products or services to existing customers.
- Partner with CS Ops and Sales Ops to communicate challenges in the renewal process
- Partner with cross-functional teams to enhance collaboration and drive renewal success
- Identify opportunities to expand Gong’s footprint and differentiated value within an account
- Identify at-risk accounts, and put together a strategy to secure the renewal as needed
Strategic Inside Sales Representative
Gong.io
, Remote
08.2022 - 09.2023
- Worked collaboratively with Strategic AE’s to create and execute account penetration plans
- Set meetings with Directors, VPs, and C-suite executives in a fixed book of strategic accounts
- Conducted client discovery calls to uncover pain points and position Gong as a solution
- Successfully met and exceeded daily email and call metrics.
- Top 90th percentile for outbound meetings set every week.
- Consistently ranked in the top 30% of the organization based on quota and metric attainment.
- Successfully hit or exceeded quota every quarter
- Promoted to Renewals Manager in less than a year.
SMB Account Executive
Sendoso
, Remote
04.2022 - 06.2022
- Responsible for selling Sendoso to C-Suite executives at SMB businesses.
- Expected to prospect 15 accounts per day with a min of 3 contacts per company to set outbound meetings
- Successfully met and exceeded the daily KPI goal of 50+ outbound calls and 80+ outbound emails.
- Successfully met and exceeded the weekly KPI goal of 5 self-sourced meetings set for the week.
- Worked collaboratively with the solutions architect team to ensure a seamless software integration for clients
- Ranked in the 90th percentile for outbound meetings set within the SMB organization.
- Successfully hit my ramping quota of $75k for the month.
Location Manager
Whip Salon
Westport, CT
09.2021 - 04.2022
- Managed a team of fifteen stylists and assistants
- Created and managed a budget for color and retail orders on a weekly basis
- Created email and social media campaigns to market the business
- Conducted interviews of candidates for open positions throughout multiple locations
- Held monthly team meetings to go over revenue and product sales targets
- Managed and created schedules for front desk staff, stylists, and assistants
Marketing Coordinator
Leftfield Media/Urban Expositions
, CT
02.2018 - 04.2019
- Built and maintained relationships between various car clubs and private owners
- Collaborated with companies in the car industry to help market, advertise, and sponsor the show
- Created monthly newsletter campaigns for all participants and spectators of the show
- Held weekly meetings with the sales team to ensure all booths were filled with relative companies
- Created a monthly calendar organized by date and time to help run campaigns across all social platforms more effectively and efficiently
- Utilized Facebook Manager and Instagram Business for organic and paid advertising posts
Education
Bachelors Degree - Psychology
Quinnipiac University
Hamden, CT01.2017
Skills
- Advanced Microsoft Office Suite
- Google Workspace
- Gong
- Tableau
- Salesforce
- Gainsight
- Linkedin Sales Navigator
- Outreach
- LeadIQ
Timeline
Sr. Renewals Manager
Gong.io
02.2025 - Current
Renewals Manager
Gong.io
09.2023 - 02.2025
Strategic Inside Sales Representative
Gong.io
08.2022 - 09.2023
SMB Account Executive
Sendoso
04.2022 - 06.2022
Location Manager
Whip Salon
09.2021 - 04.2022
Marketing Coordinator
Leftfield Media/Urban Expositions
02.2018 - 04.2019
Bachelors Degree - Psychology
Quinnipiac University
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