Maryam Kassam
Minneapolis,MN
Summary
Customer-focused professional with experience in guest services, retail, brand promotion, and collegiate athletics. Skilled in customer service, sales support, and operations with a background in salon, retail, and athletic team environments. Strong foundation in business, marketing, and sports management with proven teamwork and communication skills.
Overview
5
5
years of professional experience
Work History
Volleyball Team Manager
University of Minnesota - Twin Cities
Minneapolis, MN
08.2025 - Current
- Assisted coaching staff with practice setup, drills, and game-day preparation.
- Managed equipment organization and ensured readiness for practices and matches.
- Recorded team stats and contributed to performance tracking and analysis.
- Supported travel, scheduling, and team logistics to keep operations running smoothly.
Freelancer Sales
Beauty Barrage
Minneapolis, MN
06.2025 - Current
- Represented multiple beauty brands by engaging with customers and providing product education.
- Delivered personalized recommendations to drive sales.
- Set up and maintained product displays.
- Supported in-store promotions and events to increase customer awareness and product trial.
Dicks Sporting Goods
Sales Rep Employment
Maple Grove, Minnesota
08.2023 - Current
- Delivered excellent customer service by assisting shoppers with product selection, sizing, and merchandise inquiries.
- Organized and restocked apparel displays to maintain a visually appealing and efficient sales floor.
- Processed customer transactions quickly and accurately, including cash, credit, and returns.
- Maintained knowledge of current promotions, loyalty programs, and store policies to inform and assist customers.
Taj Salon and Spa
Guest Services
Brooklyn Park, Minnesota
07.2020 - 12.2021
- Provided exceptional customer service by greeting clients.
- Scheduled and managed client with accuracy and efficiency.
- Handled phone calls, emails, and front desk communications in a professional manner.
- Processed transactions, gift cards, and retail product sales.
- Supported salon and spa staff by coordinating client flow and daily operations.
- Maintained a clean, organized reception and retail area to enhance guest experience.
Education
Some College (No Degree) - Business And Marketing
University of Minnesota
Minneapolis, MNSkills
- Customer service
- Sales support
- Sales strategies
- Event coordination
- Visual merchandising
- Sales aptitude
- Project Support
- Branding
- Marketing
- Advertising
Volunteer and Community
- Served as Youth Committee President, leading planning and execution of events and community initiatives.
- Taught and guided children in Sunday school, fostering a positive and educational environment.
- Volunteer coach for youth volleyball, teaching skills, teamwork, and sportsmanship.
- Coordinated volunteers, delegated tasks, and supported staff with events and activities.
- Built relationships with students, peers, and community members while promoting engagement and participation.
Timeline
Volleyball Team Manager
University of Minnesota - Twin Cities
08.2025 - Current
Freelancer Sales
Beauty Barrage
06.2025 - Current
Dicks Sporting Goods
Sales Rep Employment
08.2023 - Current
Taj Salon and Spa
Guest Services
07.2020 - 12.2021
Some College (No Degree) - Business And Marketing
University of Minnesota
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