Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maryam McAllister

Fort Worth,TX

Summary

Dedicated and experienced professional with 10+ years in transportation, delivery, and remote customer service. Proven ability to resolve customer concerns with empathy, accuracy, and professionalism in both in-person and remote settings. Strong understanding of safety protocols, DOT regulations, and customer communication. Dependable, tech-savvy, and committed to providing high-quality service in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Independent Delivery Driver

Amazon Flex, Walmart, DoorDash
2020 - Current
  • Delivered a wide range of items including packages, groceries, and restaurant orders to customers quickly and accurately.
  • Used delivery apps (Amazon Flex, Spark Driver, DoorDash) to manage routes, track orders, and communicate with customers in real-time.
  • Maintained a high customer satisfaction rating through timely deliveries, professionalism, and problem-solving at drop-off points.
  • Built trust with customers and platforms through reliability, accountability, and consistent communication.
  • Operated light trucks to deliver loads as far as [50] miles from home location.

Remote Customer Support

Arise (Walgreens)
05.2020 - 05.2023
  • Provided remote customer service by answering questions about prescriptions, orders, and store services, ensuring a smooth and helpful experience.
  • Resolved high volumes (20-30) of customer issues daily through phone, chat, and email, maintaining professionalism and empathy in every interaction.
  • Followed HIPAA guidelines and company policies to protect customer privacy and sensitive health information.
  • Reported recurring issues and customer feedback to supervisors to help improve support processes and tools.

Driver (City Transit)

GCRTA
01.2016 - 01.2019
  • Provided courteous assistance to passengers, including seniors and individuals with disabilities, while maintaining a professional demeanor.
  • Communicated effectively with dispatch to report delays, accidents, or route changes in real-time.
  • Managed fare collection and ensured passenger compliance with transit rules and regulations.
  • Followed all traffic laws, transit policies, and safety procedures to ensure the well-being of passengers and pedestrians.

Semi Truck Driver

Area Temps
01.2014 - 01.2016
  • Demonstrated professionalism during pickups, drop-offs, and interactions with warehouse and dock personnel.
  • Communicated with dispatch and customers to coordinate delivery schedules, address delays, and ensure customer satisfaction.
  • Managed shipping documentation, including bills of lading, delivery receipts, and logbooks.

Education

Graduate Certificate - Truck Driver (CDL)

Suburban Truck Driver School
Detroit, MI
05.2001 -

Associate of Science - Liberal Arts

Oakland Community College
Bloomfield Hills, MI
06-2014

Skills

Commercial driving

Customer service

Time management

Problem-solving

Adaptability and flexibility

Call center experience

Critical thinking

Timeline

Remote Customer Support

Arise (Walgreens)
05.2020 - 05.2023

Driver (City Transit)

GCRTA
01.2016 - 01.2019

Semi Truck Driver

Area Temps
01.2014 - 01.2016

Graduate Certificate - Truck Driver (CDL)

Suburban Truck Driver School
05.2001 -

Independent Delivery Driver

Amazon Flex, Walmart, DoorDash
2020 - Current

Associate of Science - Liberal Arts

Oakland Community College

Similar Profiles

CREATE PROFILE
Maryam McAllister
Profile built at Zety.com