MARYAM MURANA
Norcross,GA
Summary
Results-driven professional with 5+ years of experience in logistics coordination, financial management, and operational support. Certified Project Manager with expertise in SAP Transportation Management, data analysis, project coordination, and cross-functional collaboration. Skilled in developing leadership presentations, tracking performance metrics, managing schedules and budgets, and improving operational efficiency. Experienced in trucking, rail, and ocean logistics, vendor invoice management, and billing operations. Strong communicator with advanced problem-solving skills and a proven ability to support strategic decision-making and continuous improvement initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SAP Freight Auditor and Data Integrity Coordinator
Imerys
Roswell, GA
06.2024 - Current
- Developed and delivered transportation and operational performance reports using SAP, Intellitrans, and Princeton systems to support leadership review, strategic planning, and performance tracking against organizational goals.
- Conducted research and analyzed freight, billing, and carrier data from multiple sources to identify operational trends, improve routing strategies, and provide actionable recommendations that enhanced cost efficiency and carrier performance.
- Coordinated cross-functional communication with suppliers, carriers, purchasing teams, and internal stakeholders to resolve complex freight and AP invoice discrepancies while supporting organizational objectives and operational continuity.
- Facilitated recurring carrier and supplier meetings to review statements of accounts, address past-due invoices, communicate operational updates, and support effective planning and execution of transportation initiatives.
- Developed presentation materials, reports, and tracking metrics for management and leadership briefings, including detention, demurrage, turn-away, and credit/rebill performance analysis.
- Performed root cause analysis on transportation and billing exceptions, identifying process improvement opportunities and implementing corrective actions to strengthen operational efficiency and financial accuracy.
- Maintained and updated carrier profiles, freight rates, and transportation data within SAP to support resource planning, operational execution, and accurate billing processes.
- Collaborated with purchasing and operational teams to coordinate freight quotes, pricing updates, and transportation planning activities while ensuring alignment with customer requirements and business objectives.
- Monitored freight reconciliation activities, identified overpayments and RBNI discrepancies, and implemented process corrections to improve compliance, reporting accuracy, and financial controls.
- Supported continuous improvement initiatives by identifying operational constraints, enhancing reporting processes, and developing solutions that improved customer support capabilities and overall transportation operation.
Logistics Analyst
Fedex Ground
Norcross, GA
05.2022 - 04.2024
- Provided first-level technical support to internal and external customers, resolving hardware and software issues promptly and effectively through chat, email, and phones.
- Coordinated with carriers and warehouse teams to streamline the invoice collection process, ensuring timely payments and accurate financial records.
- Maintained regular communication with vendors to address inquiries and resolve billing discrepancies, enhancing vendor relations and minimizing payment delays.
Data Analyst intern, Office of Student Engagement
Tiffin University
Tiffin, Ohio
08.2021 - 05.2022
- Creates weekly reports used to send out congratulatory messages to birthday and anniversary celebrants amongst staff and students.
- Tracks and monitors weekly student engagements meetings and creates weekly reports for follow-up teams.
- Ensures that the school updates the donation database and financial report to ensure donations are received.
- Assisted in ensuring that all reports are produced in time and distributed to departmental leads.
- Enhanced the school reporting system by moving the data from different files of excel to MySQL database. this increased efficiency in the process by creating a consolidated place for all reporting needs.
- Actively participated in continuous improvement initiatives, identifying opportunities to enhance Agile processes, tools, and team collaboration.
Business Analyst
Elevated Business Contracting
Abuja, Nigeria
01.2018 - 06.2021
- Analyzed customer data to identify trends, patterns, and opportunities for improving customer satisfaction and retention.
- Developed customer segmentation strategies based on behavioral, demographic, and psychographic characteristics.
- Created customer profiles and personas to better understand customer needs, preferences, and behaviors.
- Collaborated with cross-functional teams, including Sales, Marketing, and Product Development, to develop and implement customer-focused initiatives and strategies.
- Monitored customer satisfaction metrics and conducted customer surveys to gather feedback and identify areas for improvement.
- Utilized CRM systems and customer databases to track customer interactions, preferences, and purchase history.
- Developed and implemented customer loyalty programs to incentivize repeat purchases and increase customer loyalty.
- Conducted regular analysis of customer churn and developed retention strategies to reduce customer attrition.
- Provided insights and recommendations to senior management on customer trends, opportunities, and risks.
- Collaborated with Sales and Marketing teams to develop targeted marketing campaigns and promotions.
Education
Bachelor’s Science - business administration
Afe Babalola University
Ado-Ekiti, Nigeria10-2016
MBA - Data Analytics
Tiffin University
Tiffin, Ohio05-2023
Skills
- ERP systems (SAP, Oracle)
- Intellitrans, Basware, and Salesforce, Princeton for transportation tendering/scheduling
- Excel(Visual Basic Application, VLOOKUP, Pivot Table), Google sheets and Powerpoint
Certification
PMI-June 2024 - (3859314) Project Management Professional (PMP).
Timeline
SAP Freight Auditor and Data Integrity Coordinator
Imerys
06.2024 - Current
Logistics Analyst
Fedex Ground
05.2022 - 04.2024
Data Analyst intern, Office of Student Engagement
Tiffin University
08.2021 - 05.2022
Business Analyst
Elevated Business Contracting
01.2018 - 06.2021
Bachelor’s Science - business administration
Afe Babalola University
MBA - Data Analytics
Tiffin University