Maryam Nomaw
Yonkers
Summary
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
22
22
years of professional experience
Work History
Special Needs Bus Monitor
Royal Coach Lines
10.2021 - 06.2022
- Ensured timely arrival at designated stops by effectively coordinating with the bus driver on daily routes and schedules.
- Enhanced student well-being by promptly addressing any health or medical concerns that arose during transportation and notifying appropriate parties as needed.
- Maintained a clean and sanitary environment within the bus, contributing to a welcoming space for students.
- Improved student safety by closely monitoring their behavior and ensuring compliance with bus rules.
- Provided one-on-one support for students with specific needs, enhancing their overall comfort and well-being during transportation.
- Assisted students in using assistive devices such as wheelchairs or lifts when necessary, ensuring their safe transport on the bus.
- Operated lift and secured wheelchair to maximize student safety and stability.
Medical Secretary
Woman To Woman Ob-gyn Medical Group
02.2021 - 10.2021
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Maintained current and accurate medical records for patients.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Telemarketer
Arthur Murray
11.2000 - 06.2021
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
Non-Emergency Medical Driver
Dominican Dream
09.2019 - 12.2020
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
- Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Taxi Driver
Yonkers Union Car Service
05.2014 - 05.2019
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Managed teams of drivers, shift schedules and reservation calendars.
Sales Representative
Macys Department Store
01.2008 - 05.2009
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Representative
Charades
04.2007 - 12.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Coordinated with stock team to expedite restocking of high-demand items.
- Greeted customers and provided outstanding customer service.
Assistant Store Manager
Footlocker
08.2002 - 01.2005
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Dental Assistant - Dental Hygiene
Westchester School For Dental
White Plains, NY05-2012
Certificate of Technical Studies - Computer Science
Pace University
White Plains, NY04-2011
No Degree - Nursing Administration
Westchester Community College
Valhalla, NY01-2006
GED -
EOC
Yonkers, NY06-2003
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Multi-line phone systems
- Quickbooks
- Payroll processing
- Appointment scheduling
- Document preparation
- Medical terminology
- Medicare/Medicaid
- EMR updating
- Insurance verification
Timeline
Special Needs Bus Monitor
Royal Coach Lines
10.2021 - 06.2022
Medical Secretary
Woman To Woman Ob-gyn Medical Group
02.2021 - 10.2021
Non-Emergency Medical Driver
Dominican Dream
09.2019 - 12.2020
Taxi Driver
Yonkers Union Car Service
05.2014 - 05.2019
Sales Representative
Macys Department Store
01.2008 - 05.2009
Sales Representative
Charades
04.2007 - 12.2008
Assistant Store Manager
Footlocker
08.2002 - 01.2005
Telemarketer
Arthur Murray
11.2000 - 06.2021
Dental Assistant - Dental Hygiene
Westchester School For Dental
Certificate of Technical Studies - Computer Science
Pace University
No Degree - Nursing Administration
Westchester Community College
GED -
EOC
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