Collaborated with subject matter experts from various UCSD departments (Extension, School of Medicine, School of Pharmacy and School of Engineering) to gather and document the current state business processes
Performed business process mapping in Promapp application for the following areas: manage student access, update student information, request and process official documents, verify student history, track and report F1/J1 visa status, update student record and disburse grants
Documented opportunities for improvement to optimize the business processes for the new SIS system
Created business templates and guidelines to help establish the business analysis framework for the Continuous Improvement initiative.
Business Systems Analyst
University of California, San Diego (UCSD)
01.2020 - 01.2021
Prepared business documentations such as use cases (student provisioning and de-provisioning), the Software Requirements Specification for EIM Phase I (Student Identity and Provisioning) and associated mockups
Performed analysis on student data in Cognos to deliver business requirements documentation
Collaborated with the project team on gathering and prioritizing functional business requirements
Collaborated with the Quality Assurance (QA) leads on reviewing business requirements and use cases
Identified, documented and addressed project risks/issues with the project team.
Business Analyst
Ascella Technology Inc.
05.2017 - 12.2019
Provided business requirements elicitation and definition, systems analysis/design, testing and technical documentation for Office of Compliance Inspections and Examinations (OCIE) applications such as Registrant Tracking System (RTS) and Rule 19d-1 Filing System
Collaborated with business stakeholders to gather requirements needed to implement functionality for Municipal Advisers in RTS
Collaborated with business stakeholders to develop Rule 19d-1 Filing System requirements documentation needed to implement new reports in MicroStrategy
Collaborated with OCIE Branch Chief and project managers on gathering requirements for ProTrac system used to effectively track projects; facilitated UAT and defect review sessions with business stakeholders and developers within OIT (Office of Information Technology).
Functional Analyst
Elevate Technology Solutions
07.2015 - 05.2017
Developed requirements specification document for the National Exam Analytics Tool Anti-Money Laundering project; participated in the project award process with Office of Acquisitions and Office of Information Technology
Worked with stakeholders from Office of Clearance and Settlement to develop implementation use cases for Transfer Agent System Redesign project
Collaborated with SEC Senior IT Portfolio Manager to prepare the Office of Compliance, Inspections and Examinations (OCIE) Technology Portfolio Monthly and Quarterly reports
Created Standard Operational Procedure for OCIE Technology Portfolio Monthly and Quarterly report creation
Utilized SharePoint site to track all OCIE initiatives, project progress, funding and status
Produced FY17 high level requirements for Registrant Tracking System and Exam Feedback System
Performed testing for the Registrant Tracking System and Tracking and Reporting Examination National Documentation System.
Business Analyst and Scrum Master
Barquin International
09.2013 - 07.2015
Managed development process and releases of various NIFA/USDA applications that included Leadership Management Dashboard, Plan of Work, Enterprise Search, REEport (Research Education, and Extension Project Online Reporting Tool) and REEIS (Research, Education and Economics Information System) using agile techniques
Worked with stakeholders and development team to develop requirements; facilitated scrum meetings including sprint planning and daily stand-ups
Developed test cases and conducted manual testing for NIFA web-based applications
Brainstormed with technical lead and project manager to determine feasibility and improvements to existing applications
Provided support to product owners, developers, software engineers and supporting specialists on product issues.
Jr. Business Analyst
University of California, Merced
05.2009 - 05.2013
Performed requirements analysis by identifying and communicating gaps between business requirements and technical capabilities; helped improve user experience for the Kolligian Library Worldshare Management Web Based system, including cataloging, acquiring and maintaining library records and materials.
Education
Bachelors of Arts, Sociology -
University of California, Merced (UCM)
Skills
JIRA
MS Project
SharePoint
Lucidchart
Cognos
Promapp
Visio
Toad for Oracle
Toad for My SQL
Sybase Central
Balsamiq Mockups
HP ALM
Team Collaboration in Confluence
MS Office
Certification
Project Management Professional (PMP), 10/2023
Lean Six Sigma Yellow Belt, 02/2020
Expertise Highlights
Advanced knowledge of process analysis, systems analysis, process architectures and systems analysis methodologies and practices including traditional waterfall and agile.
Participated in requirements elicitation, analysis, documentation and validation processes by conducting interviews, analyzing and documenting requirements.
Experience in requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.
Coordinated User Acceptance Testing (UAT) with stakeholders.
Skilled in producing IT Standard Operating Procedures, Use Cases, Test Cases, context-level data/workflow and User Interface (UI) diagrams (storyboards).
Experience in Quality Assurance processes, such as developing Test Plans, Test Cases and Reports for both manual and automated testing.
Developed and maintained project documentations.
Performed project tracking through project reports.
Experience in outlining problems, opportunities and solutions for a business or enterprise need.
Excellent communication, writing, organizational, analytical and technical skills to work effectively with project and technical teams.
Demonstrated ability to effectively communicate technical information to technical and non-technical personnel at various levels in the organization.
Certified Registered Nurse Anesthetist at University Of California San Diego (UCSD)Certified Registered Nurse Anesthetist at University Of California San Diego (UCSD)
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Business Systems Analyst, Systems Support Analyst at Messer Industries, Linde Group, NorthBusiness Systems Analyst, Systems Support Analyst at Messer Industries, Linde Group, North