Maryam Qureshi
Rosedale,MD
Summary
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fine Jewelry Sales Associate
Macys Department Store
02.2022 - Current
- Completed store opening and closing procedures as per company guidelines.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished merchandise from inventory during downtime when stock became low.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Located merchandise across various stores to address customer needs.
Retail Sales Associate
Macys Department Store
09.2019 - 02.2022
- Macy’s, White Marsh
- Merchandise handbags
- Assist customers that walk in.
- Stocked merchandise,
- Clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers and helped with product questions, selections, and purchases
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Stocked merchandise, clearly labeling items, and arranging according to size or color
Education
Bachelor of Arts - Biological Sciences
UMBC
Baltimore2024
Bachelor of Science - Biosciences
SZABIST
Karachi06.2018
Skills
- Confident
- Time management
- Effective communicator
- MS Office (Word, PowerPoint, and Excel)
- Stocking Shelves
- Problem-Solving Skills
- Proper Labeling Procedures
- Active Listening
- Reading Comprehension
- Critical Thinking
- Cash Register Operation
- Answering Customer Questions
- Point-of-Sale (POS) Software
- Speaking
- Coordination
Certification
Pharmacy Technician Certification
- CCBC Essex
- In progress
- Completion by August 2023
Timeline
Fine Jewelry Sales Associate
Macys Department Store
02.2022 - Current
Retail Sales Associate
Macys Department Store
09.2019 - 02.2022
Bachelor of Arts - Biological Sciences
UMBC
Bachelor of Science - Biosciences
SZABIST