Maryam Sarouh

Prepared and applied icings, glazes, and toppings to donuts per standard recipes and customer requests.

Operated decorating equipment safely while maintaining efficiency.

Monitored product freshness and labeled items with production and expiration dates.

Restocked decorating stations to ensure availability of supplies at all times.

Maintained a clean and organized work area to meet sanitary standards.

Assisted with packaging and displaying finished products for optimal presentation.

Provided exceptional customer service for fulfilling custom orders.

Adhered to company food safety and quality control standards throughout processes.

• Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
• Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
• Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
• Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
• Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.

• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.

• Provided remote assistance to customers, guiding them through resolution steps over the phone or via email.
• Assisted customers with software installation, ensuring proper setup and smooth operation.
• Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
• Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
• Coordinated with other IT professionals during major incidents or network outages for quick restoration of services.
• Trained new Help Desk Assistants in company procedures and best practices for optimal performance.

• Provided excellent after-sales support, assisting customers with inquiries about their newly purchased pet or related products.
• Developed a loyal customer base through consistent high-quality service and expert advice, generating repeat business.
• Increased customer satisfaction by providing expert knowledge on reptile care and habitat requirements.
• Maintained strict cleanliness standards in all reptile enclosures, preventing disease outbreaks among the store''s animal population.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.