Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maryam Shabazz

Clarksville,TN

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Operations Dispatcher

CDE Lightband
06.2024 - Current
  • Took calls from customers or internal departments to understand the nature of the required service.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Tracked the progress of assigned tasks in real-time through communication with field personnel, updating schedules as needed.
  • Assisted in resolving customer complaints and grievances afterhours.
  • Assigning tasks to available personnel based on location, skillset, and priority, while utilizing dispatch software to optimize routes.
  • Kept detailed logs of service calls, dispatch details, and any relevant information.
  • Provided updates on service status and addressing customer inquiries.

Customer Service Representative

CBE Companies Inc.
12.2022 - 05.2024
    • Responded to customer requests for products, services, and company information.
    • Educated customers about billing, payment processing and support policies and procedures.
    • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
    • Enhanced productivity levels by anticipating needs and delivering outstanding support.
    • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
    • Identified and resolved discrepancies and errors in customer accounts.

Security Officer

Securitas
05.2021 - 12.2022
  • Ensure the safety and security of all employees and visitors by promptly responding to and resolving any security incidents or emergencies
  • Ensure compliance with all security policies and procedures to maintain a safe and secure environment for clients and employees
  • Conduct regular inspections of the premises to identify potential security vulnerabilities and make recommendations for improvements
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.

Customer Service Rep

The Hertz Corporation
05.2020 - 05.2021
    • Demonstrate strong knowledge of company policies and procedures to provide accurate and efficient customer service
    • Implement customer service strategies to enhance the overall customer experience and drive customer satisfaction scores
    • Resolve customer complaints and concerns in a professional and timely manner to ensure customer satisfaction and loyalty
    • Handle customer complaints and ensure timely resolution to maintain high customer satisfaction levels
    • Maintain a positive and professional attitude when interacting with customers, even in challenging situations, to ensure a high level of customer service and satisfaction

Customer Service Supervisor

Agero, Inc.
06.2019 - 04.2021
  • Develop and implement customer service procedures and policies to ensure consistent and efficient service delivery
  • Develop and implement customer service procedures and policies to improve overall customer satisfaction and experience
  • Supervise and mentor a team of customer service representatives to ensure they deliver exceptional service to passengers in worst-case scenarios and prioritize their safety
  • Provide ongoing training and support to customer service representatives to enhance their skills and knowledge in handling challenging situations and ensuring customer satisfaction
  • Coordinate with other departments to gather and analyze customer feedback, and make recommendations to improve the customer service process
  • Coordinate with other departments to ensure efficient resolution of customer issues and concerns
  • Monitor and analyze call center metrics to identify trends and areas for improvement, and develop action plans to address them

Customer Service Representative

Teletech
05.2014 - 06.2019
  • Provided excellent customer service to ensure customer satisfaction and retention
  • Provide exceptional customer service to ensure customer satisfaction and loyalty
  • Developed and maintained strong product knowledge to effectively educate customers on weight loss programs and products
  • Assist customers in navigating the weight loss programs and products to help them reach their goals
  • Utilized strong problem-solving skills to address customer concerns and find appropriate solutions
  • Resolve customer complaints and issues in a timely and satisfactory manner
  • Collaborate with cross-functional teams to improve customer experience and streamline processes

Shift Leader

McDonald's
04.2012 - 05.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

High School Diploma -

Northwest High School
Clarksville, TN
05.2011

Skills

  • Retention
  • Data Entry
  • Fraud Detection
  • Personnel screening
  • Relationship building
  • Detail-oriented
  • Complex Problem-solving
  • Background investigations
  • Conflict de-escalation
  • Superior customer service
  • Scheduling expertise
  • Multitasking
  • Attention to detail
  • Critical thinker

Timeline

Operations Dispatcher

CDE Lightband
06.2024 - Current

Customer Service Representative

CBE Companies Inc.
12.2022 - 05.2024

Security Officer

Securitas
05.2021 - 12.2022

Customer Service Rep

The Hertz Corporation
05.2020 - 05.2021

Customer Service Supervisor

Agero, Inc.
06.2019 - 04.2021

Customer Service Representative

Teletech
05.2014 - 06.2019

Shift Leader

McDonald's
04.2012 - 05.2014

High School Diploma -

Northwest High School
Maryam Shabazz