Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Maryam Sharfuddin

Hyderabad

Summary

Seasoned Senior Recruiting Coordinator with strong background in talent acquisition and workforce planning. Skilled in relationship building, process improvement, and implementing strategies to attract top-tier candidates. Demonstrated ability to cultivate positive corporate culture while ensuring hiring needs align with organizational objectives. Instrumental in streamlining recruitment practices for efficiency and effectiveness.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Recruitment Coordinator

Randstad India
Hyderabad
02.2022 - 03.2025
  • Coordinated recruitment processes for various positions across multiple departments.
  • Managed candidate communication and scheduling for interviews and assessments.
  • Developed job descriptions and posted openings on multiple job boards.
  • Collaborated with hiring managers to understand staffing needs and requirements.
  • Conducted initial screenings of candidates to evaluate qualifications and fit.
  • Maintained applicant tracking system to organize and update candidate information.
  • Assisted in onboarding new employees, ensuring smooth transition into roles.
  • Maintained accurate records of all recruitment activities in accordance with applicable laws and regulations.

Sr Investigations Specialist I

Amazon Development Centre
Hyderabad, Telangana
05.2016 - 04.2021
  • Developed comprehensive reports on investigation outcomes, providing representation documents for relevant financial institutions (Chase, AmericanExpress, Discover, and Synchrony).
  • Work closely with the BRI investigations team to ensure proper escalation of high-risk cases.
  • Identified fraud and abuse MO patterns, and implemented policies, effectively minimising instances of credit card fraud and chargebacks.
  • Conducted thorough investigations into complex, high-dollar cases, ensuring goodwill for long-standing customers, and mitigating financial loss, retaining business.
  • Liaise with the workflow team, proactively identify and address potential bottlenecks or delays that may impact SLA compliance for all LOBs.
  • Established effective communication channels with customers, improving transparency and trust in the brand.
  • Implemented robust verification procedures for high-risk transactions, significantly reducing chargeback rates.

Education

Master of Business Administration - Finance & Marketing

Osmania University
Hyderabad, IN-TS
2015

Bachelor of Commerce - Computers

Osmania University
Hyderabad, IN-TS
2013

CEC - Civics, Economics, Commerce

Board of Intermediate
Hyderabad, IN-TS
2010

Skills

  • Account management
  • Expert in anti-fraud systems
  • Negotiation talent
  • Analytically minded
  • Time management excellence
  • Adaptability in fast-paced environment
  • Fraud detection proficiency
  • Resilience under stress
  • Ethical integrity
  • Knowledge of payment systems
  • Remote conferencing and communication
  • Training development
  • Customer relationship management
  • Risk management
  • Candidate screening
  • Job description development
  • Interview scheduling
  • Onboarding processes
  • Stakeholder collaboration
  • Applicant tracking system
  • Attention to detail

Certification

  • Employee of the month for 3 consecutive quarters.
  • Best Employee Award for Peak Season.

Accomplishments

  • Advanced from Transaction Risk Investigator to Sr. Investigation Specialist as result of taking ownership and delivering.
  • Eliminated redundant processes, implementing steps for increased productivity with in the team.
  • Collaborated with cross-functional teams to prepare & deliver representations documents to financial institutions for domestic Chargebacks.

Timeline

Senior Recruitment Coordinator

Randstad India
02.2022 - 03.2025

Sr Investigations Specialist I

Amazon Development Centre
05.2016 - 04.2021

Master of Business Administration - Finance & Marketing

Osmania University

Bachelor of Commerce - Computers

Osmania University

CEC - Civics, Economics, Commerce

Board of Intermediate

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