Maryam Spears
Charlotte,NC
Summary
Adept at cash management and customer service, demonstrated through a proven track record at Loomis Armored US, where I led a team to a 30% client base increase through exceptional relationship building and management. Skilled in banking software and conflict resolution, I consistently maintained a 99% accuracy rate in high-volume transaction environments. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Cash Management Service
Loomis Armored US
03.2023 - Current
- Maintained accurate records of about 200-400 transactions a day, ensuring compliance with company policies and regulations.
- Manage a high-volume branch, processing an average of 200 transactions per day with 100% accuracy.
- Leverage organizational and prioritization abilities, coupled with superior attention to detail to efficiently process 20+ transactions per hour.
- Conducted random but periodic verification of cash under dual control while observing proper security policies and procedures.
- Demonstrated leadership in implementing adequate training to team members, resulting in improved performance and customer service delivery, which increase the existing client base by more than 30%.
Clerk/Customer Service
Costco Wholesale
07.2020 - 06.2023
- Process around 200 transactions per day, maintaining a 99% accuracy rate in cash handling and change distribution.
- Improved customer satisfaction by promptly answering inquiries and resolving an average of 10 customer complaints or issues per day, earning a 95% customer satisfaction rate.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary
- Manage front-end inventory, ensuring all products are correctly priced and labeled and restocking items as needed.
Cashier
Wingstop Restaurant
08.2019 - 07.2020
- Served over 200 customers in a fast-pace environment while successfully handling high-volume transactions.
- Maintained a clean, organized work area and organized supplies for maximum efficiency
- Exceeded average check size target by 18% by recommending dessert items that paired with meals.
- Executed 100% of cash and credit transactions, ensuring the transaction totals matched the recorded receipts totals.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Certificate - Home Care Nurse
Elite Nursing School
Accra Ghana11.2018
Awudome Senior High School
Accra Ghana09.2017
Skills
- Patience and Empathy
- Professionalism and Ethics
- Listening and Comprehension
- Banking Software Familiarity
- Cash handling expertise
- Sales and Cross-Selling
- Financial record keeping
- Conflict resolution techniques
- Cash Drawer Balancing
- Fraud Detection Proficiency
- Transaction Processing Speed
- Numeric Aptitude
- Currency Identification Knowledge
- Strong Work Ethic
- Excellent time management skills
- Customer Relationship Building
- Exceptional customer service
- Relationship building and management
- Compliance, banking laws, and regulations
Accomplishments
- Raised the highest donation for Phoenix children hospital in collaboration with Costco wholesale in the amount of 58, 846.14.
- Successfully trained 6 new tellers over a 1 month time period.
- Achieved 100% results by completing cash management tasks with accuracy and efficiency.
Languages
Ewe
Native or Bilingual
Timeline
Cash Management Service
Loomis Armored US
03.2023 - Current
Clerk/Customer Service
Costco Wholesale
07.2020 - 06.2023
Cashier
Wingstop Restaurant
08.2019 - 07.2020
Certificate - Home Care Nurse
Elite Nursing School
Awudome Senior High School