Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic
Maryam Shumate

Maryam Shumate

Hampton,GA

Summary

Dynamic travel agent with a proven track record at Maryam Shumate Dream Vacations, excelling in travel itinerary development and client engagement strategies. Enhanced customer satisfaction through personalized experiences and exceptional service, leading to increased revenue and lasting client relationships. Skilled in social media management and effective interpersonal communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Travel Agent

Maryam Shumate Dream Vacations
11.2021 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Followed up with customers to increase customer service with travel plans.

Influencer

Maryamsjoyfullife
08.2014 - Current
  • Increased brand awareness by developing and executing effective influencer marketing campaigns.
  • Enhanced credibility as an influencer by attending industry events, networking opportunities, and regularly updating skills related to content creation.
  • Showcased versatility as a brand ambassador by representing various industries such as fashion, beauty, fitness, travel, and wellness companies successfully.
  • Established strong partnerships with brands through proactive communication and collaboration on content creation.
  • Produced relevant product content to reach target customers.
  • Monitored and built social media following by maintaining solid online presence via community engagement.
  • Established credibility on social media and persuaded others by virtue of authenticity and reach.
  • Built relationships with other brand ambassadors and influencers to assist in social media strategy.
  • Increased ROI for partnered brands through creative storytelling techniques that showcased the benefits of their products or services.

CEO

Dream Big Corp Inc
06.2016 - 07.2025
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Helped raise funds for food drives and donation events.
  • Developed key operational initiatives to drive support from individuals and other organizations to support company's program.
  • Established and maintained strong relationships with volunteers, supporters and strategic partners.
  • Represented organization at industry conferences and events.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.

Customer Support Specialist

Arise Platform
08.2020 - 04.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Education

Bachelor of Arts - Communications

Georgia State University
Atlanta, GA
05-2014

Associate of Arts - General Studies

Lamar Community College
Lamar, CO
06-2012

Skills

  • Travel itinerary development
  • Travel industry knowledge
  • Fast-paced environments
  • Destination analysis
  • Social media management
  • Travel coordination
  • Client engagement strategies
  • Customer-focused retail sales
  • Client engagement
  • Office administration
  • Effective interpersonal communication
  • Team management

Accomplishments

  • Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
  • Provided clients with incentives for referring new customers, resulting in $300,000 increase in incremental new business.
  • Researched and booked new travel destinations for honeymooners which were so widely embraced that the agency was named #1 Honeymoon Travel Agency by Entrepreneur Magazine
  • Marketed travel deals, special promotions and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to boost sales volumes by 20%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Air Transport Association IATA
  • Cruise Lines International Association CLIA

Certification

  • CTC - Certified Travel Counselor
  • RCCL Product Expert
  • Commodore Cunard Academy
  • Certified Alaska Travel Advisor
  • Certified Silver Sea Advisor
  • Certified Advisor For The Islands of Bahamas

Timeline

Travel Agent

Maryam Shumate Dream Vacations
11.2021 - Current

Customer Support Specialist

Arise Platform
08.2020 - 04.2023

CEO

Dream Big Corp Inc
06.2016 - 07.2025

Influencer

Maryamsjoyfullife
08.2014 - Current

Bachelor of Arts - Communications

Georgia State University

Associate of Arts - General Studies

Lamar Community College

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