MARYAN AHMED
SeaTac,WA
Summary
- To build a career with a progressive company, that will utilize my Customer Service Training skills in both front desk and multi-task office.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Social Worker Intern
Somali Family Safety Task Force
Seattle, WA
10.2020 - 06.2023
- Improved family dynamics through mediation and conflict resolution techniques during home visits and meetings.
- Provided crisis intervention services to individuals experiencing acute distress, utilizing effective de-escalation techniques and safety planning strategies.
- Conducted thorough assessments of client needs, effectively identifying resources and interventions necessary for optimal support.
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
- Interviewed clients to assess needs and determine most suitable needs and services.
Shuttle Driver/Customer Service Representative
Hertz Car Rental
SeaTac, WA
11.2017 - 03.2020
- Ensured passenger safety by adhering to company protocols and traffic regulations during transit.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
- Delivered passengers to destinations safely and on time.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Childcare Provider
Dshs Child Care
Kent, WA
04.2015 - 05.2016
- Liaised with parents and guardians to discuss child progress.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Developed lessons and activities to promote children's physical and emotional development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Read stories, sang songs and facilitated creative play.
Homecare Aid
Dshs Homecare
Kent, WA
04.2015 - 01.2016
- Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Educated family members on best practices for managing specific patient conditions or illnesses at home setting resulting in better outpatient care experience.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Sales Associate
Walmart
Federal Way, WA
09.2013 - 04.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Developed strong rapport with customers and created positive impression of business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Arts - Social Work
University of Washington
Tacoma, WA06.2022
Skills
- Patience
- Ability to "Read" Customers
- Clear communication skills
- Knowledge of the project
- Ability to use "positive Language"
- Willingness to learn
- Goal Oriented Focus
- Time Management skills
- Ability to handle surprises
Attributes
- Dependable
- Punctual (Received a Perfect Attendance Award) and Flexible
- Hardworking and able to learn quickly
- Organized
- Self-motivated and multi-task orientated
- Friendly
- Great attitude
- Can work as a team member or as an individual.
Volunteer Work History
- Afrique Service Center, Volunteer Assistant, 05/2012, 02/2013, Assisted Instructor with computer training in MS Word, Excel and Ten Key Machine operations; worked with students from diverse cultures and different countries including Russia, Mexico and Africa.
- Resources Training Institute, Assistant, 01/2010, 11/2010, Managed office, answered phones, created and organized documents and paperwork; Video-interviewed community members; set-up and maintained video equipment, and edited digital media
Projects
Functional Area of Accomplishment, Worked with 13 members of Kent-Meridian high school students as a team to make mural paintings at the school. We have been awarded certificates on that for the best mural paintings.
References
Available upon request
Languages
Somali
Native or Bilingual
Maay
Native or Bilingual
English
Full Professional
Hindi
Limited Working
Urdu
Limited Working
Timeline
Social Worker Intern
Somali Family Safety Task Force
10.2020 - 06.2023
Shuttle Driver/Customer Service Representative
Hertz Car Rental
11.2017 - 03.2020
Childcare Provider
Dshs Child Care
04.2015 - 05.2016
Homecare Aid
Dshs Homecare
04.2015 - 01.2016
Sales Associate
Walmart
09.2013 - 04.2015
Bachelor of Arts - Social Work
University of Washington
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