Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Maryan Cortes

Schaumburg,IL

Summary

Customer Service Representative – Call Center
Handled high-volume inbound and outbound calls, resolving customer inquiries efficiently and professionally. Maintained strong communication skills, met performance targets, and ensured a positive client experience through active listening and problem-solving.


Enterprises (SMEs)
Managed a portfolio of SME clients by offering tailored financial and business solutions. Responsible for building long-term client relationships, identifying growth opportunities, and ensuring customer satisfaction through effective needs assessment and service delivery.

Overview

10
10
years of professional experience

Work History

Senior Scheduling Coordinator

USA Vein Clinics
02.2024 - Current
  • Managed daily calendar appointments, ensuring timely communication and resolution of scheduling conflicts.
  • Utilized scheduling software to track appointments, deadlines, and special events effectively.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • CRM Software, Instamed system will be used to verify the medical insurance of potential patients and reschedule those appointments that did not occur with possibilities of recovering the patient.

Executive Pyme

Bancolombia
06.2016 - 02.2023
  • Led strategic initiatives to enhance operational efficiency and improve customer satisfaction.
  • Developed and implemented risk management strategies, ensuring compliance with regulatory standards.
  • Mentored junior team members, fostering professional growth and knowledge sharing within the department.
  • Analyzed market trends to inform decision-making and drive business development efforts.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Use CRM2 tools, TransUnion, bank technology tools, Excel, PowerPoint.
  • Help to increase digital and financial products for new and existing clients while maintaining a healthy portfolio as a benefit for the company and meeting monthly goals.
  • Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.

Financial Sales Advisor

Bank Finandina
10.2015 - 05.2016
  • Developed comprehensive knowledge of financial products and services to provide clients with tailored solutions.
  • Assisted clients in understanding account features, fees, and benefits to enhance customer satisfaction.
  • Conducted thorough assessments of client financial needs to recommend appropriate investment strategies.
  • Collaborated with team members to streamline processes for improved efficiency in service delivery.
  • Educated clients on risk management strategies to help them make informed financial decisions.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Delivered informative seminars on various financial topics to educate existing clients and attract new prospects into the business pipeline.
  • Expanded client base with proactive prospecting and networking strategies, leading to increased referrals and new business.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates and faster closings.

Education

Bachelor of Science - Digital Marketing

CORPORACION UNIVERSITARIA CORHUILA
COLOMBIA
09-2021

MBA - SENIOR MANAGEMENT AND COMPETITIVENESS

CORPORACION UNIVERSITARIA CORHUILA
COLOMBIA
05-2021

Skills

  • Customer-oriented
  • Patient Care
  • Sales 9 Years
  • Insurance Verification
  • CRM software
  • Medical Scheduling
  • Sales Strategy development
  • Teamwork and collaboration
  • Computer skills
  • HIPAA Laws
  • TransUnion

Accomplishments

    I achieved the compliance with the goals required by the company, exceeding the minimum percentage.

    I achieved 75% of scheduling and rescheduling appointments.

    I received promotions due to the results of my work.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Senior Scheduling Coordinator

USA Vein Clinics
02.2024 - Current

Executive Pyme

Bancolombia
06.2016 - 02.2023

Financial Sales Advisor

Bank Finandina
10.2015 - 05.2016

Bachelor of Science - Digital Marketing

CORPORACION UNIVERSITARIA CORHUILA

MBA - SENIOR MANAGEMENT AND COMPETITIVENESS

CORPORACION UNIVERSITARIA CORHUILA

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