Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maryan Gutierrez

Ontario,CA

Summary

Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.

Overview

4
4
years of professional experience

Work History

Private Nanny

Kayla Bonilla
Rancho Cucamonga, CA
09.2023 - 09.2024
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Assisted with homework, tutoring and school projects as needed.
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.

Daycare Teacher

Everbook Academy
Claremont, CA
01.2023 - 08.2023
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.
  • Conducted observations and assessments of children's progress and reported findings to parents and guardians.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Created and maintained a clean, organized, and stimulating environment conducive to learning.

Customer Service Representative

Dominos Pizza Inc.
Chino, CA
05.2020 - 07.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Associate of Arts - Elementary Education

Chaffey College
Rancho Cucamonga, CA
05-2025

Skills

  • Schedule Management
  • Language skills
  • Payment Collection
  • Customer Support
  • Call Management
  • Records Review
  • Interpretation support

Languages

Spanish
Professional
English
Professional

Timeline

Private Nanny

Kayla Bonilla
09.2023 - 09.2024

Daycare Teacher

Everbook Academy
01.2023 - 08.2023

Customer Service Representative

Dominos Pizza Inc.
05.2020 - 07.2022

Associate of Arts - Elementary Education

Chaffey College

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Maryan Gutierrez