Maryan Hussein
Bloomington,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Packing, Shipping, and Receiving Assembler
Abercrombie & Fitch
11.2021 - 02.2024
- Enhanced packing efficiency by implementing space-saving techniques and optimizing packaging materials usage.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Expedited order processing time through effective organization and prioritization of tasks.
- Improved inventory management with regular stock audits and timely reporting of discrepancies.
Lead Trainer
Fedex
04.2020 - 10.2021
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
- Enhanced overall team performance by conducting regular workshops and seminars on relevant industry topics.
- Boosted trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
Food Service Worker
University Of Michigan
09.2018 - 02.2020
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
High School Diploma -
Tawhiid Secondary School
Kampala, Uganda05.2018
Skills
- Bilingual (English & Somali)
- Package handling
- Load Planning
- Shipping coordination
- Time management
- Product Assembly
- Warehouse Organization
- Teamwork and Cooperation
Timeline
Packing, Shipping, and Receiving Assembler
Abercrombie & Fitch
11.2021 - 02.2024
Lead Trainer
Fedex
04.2020 - 10.2021
Food Service Worker
University Of Michigan
09.2018 - 02.2020
High School Diploma -
Tawhiid Secondary School