Maryan Jillo
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Call Center Representative Specialist
Grow Financial FCU
Tampa, FL
02.2023 - 02.2026
- Providing friendly, expedient, competent and professional customer service to members via telephone and written correspondence.
- Assisted members with account inquiries, transactions, and product offerings to enhance customer satisfaction.
- Processed loan applications and guided members through eligibility requirements and documentation.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supports a sales and service environment that is focused on the credit union's mission, vision and core values.
Financial Service Representative
CAMPUS FEDERAL CREDIT UNION
11.2021 - 12.2022
- Provided current and prospective members exceptional service using a consultative sales approach to become the member’s trusted advisor through every stage of their life.
- Actively cross-sold additional products and services by identifying the financial needs of current and prospective members and offered appropriate credit union solutions.
- Assisted in attaining established credit union and branch goals through active participation and promotion of sales management activities including outbound calling program.
- Handled routine member inquiries, financial transactions, account maintenance, and problem resolution in an accurate and timely manner and actively participated in in-house consumer lending training to prepare for basic lending limits.
- Maintained a working knowledge of all credit union products and services and ability to assist at other branches in the region based on staffing needs and also may assisted on the teller line, as needed, to include processing teller transactions and mentoring tellers.
Universal Banker
FIRST GUARANTY BANK
04.2019 - 11.2021
- Delivered excellent customer experiences to current and potential customers, effective communication skills, and exhibited extensive knowledge of the deposit products offered in addition to consumer loans.
- Opened and processed new deposit accounts, including business accounts, and also completed account packets with required documentation and submitted to Deposit Operations within the required time frame.
- Maintained filed on the account status of branch customers, informed customers when fixed time deposit accounts have matured and renewed accounts.
- Maintained required monthly cross-sell ratio by offering other bank services and achieved required monthly referrals for bank products and services to current and prospective customers.
- Utilized the appropriate support department, handled and relayed power of attorneys, successions, estates, subpoenas, and court orders that were received.
- As needed, sent items for collection and collected charge-offs, accepted and submitted consumer loan applications from current and prospective customers.
Member Service Representative/Loan Processor
ASSOCIATED HEALTHCARE CREDIT UNION
06.2017 - 03.2019
- Greeted and guided customers in a friendly and professional manner and discussed service information with customers.
- Assisted members with daily transactions, providing excellent customer service in person and over the telephone.
- Cross-sold credit union products and services, opened new accounts, closed loans and assisted with other duties as assigned.
- Maintained financial and account records with members.
- Recorded interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Created a loan submission package for the underwriting department and ensured that approval falls within the established leading guidelines.
Teller/Lead Teller
WELLS FARGO
01.2014 - 04.2017
- Greeted incoming customers and assisted with a variety of banking needs.
- Processed customer’s transactions and received checks and cash for deposit, verified amounts, and checked accuracy of deposits.
- Entered customers’ transactions into computers to record transactions and issued computer generated receipts.
- Practiced proper cash handling techniques, including balancing the drawer, making accurate change, and assisting in all clerical responsibilities.
- Maintained and excellent sense of customer service in person and over the telephone, supporting clients as needed during their banking transactions.
- Worked with Human Resources on all personnel matters including hiring, training, disciplining, and reviewing employees.
Education
THE TRAVEL ACADEMY
High School Diploma - undefined
IRONDALE HIGH SCHOOL
undefined
ANOKA-RAMSEY COMMUNITY COLLEGE
04-2018
Skills
- Over twelve years of excellent customer service experience and skills in financial and retail settings
- Able to clearly communicate fluently in four languages: English, Oromo, Amharic, and Swahili
- Cash handling, advanced in all computer programming such as Portico, Horizon, MeridianLink, Exp2, and database skills
- LA driver’s license with insured vehicle
Timeline
Call Center Representative Specialist
Grow Financial FCU
02.2023 - 02.2026
Financial Service Representative
CAMPUS FEDERAL CREDIT UNION
11.2021 - 12.2022
Universal Banker
FIRST GUARANTY BANK
04.2019 - 11.2021
Member Service Representative/Loan Processor
ASSOCIATED HEALTHCARE CREDIT UNION
06.2017 - 03.2019
Teller/Lead Teller
WELLS FARGO
01.2014 - 04.2017
High School Diploma - undefined
IRONDALE HIGH SCHOOL
undefined
ANOKA-RAMSEY COMMUNITY COLLEGE
THE TRAVEL ACADEMY