Maryan Kassim
Summary
Professional with experience in security and customer service roles, demonstrating a strong ability to monitor premises and conduct regular patrols to ensure safety. Effectively responded to incidents and emergencies, coordinating with law enforcement to maintain a secure environment while implementing access control measures to enhance facility security. Developed detailed incident reports that improved communication and resolution of security issues, while also training new staff on security protocols to foster team readiness. Proven skills in customer engagement and conflict resolution, contributing to a positive experience for guests and optimizing operational effectiveness.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Security Officer
Inter-Con
Louisville
03.2024 - 04.2025
- Monitored premises and conducted regular patrols to ensure safety, effectively deterring potential security threats.
- Responded promptly to incidents and emergencies, coordinating with law enforcement to maintain a secure environment.
- Implemented access control measures, verifying identification and managing visitor logs to enhance facility security.
- Prepared detailed incident reports and documentation, contributing to improved communication and resolution of security issues.
- Trained new staff on security procedures and protocols, fostering team readiness and enhancing overall operational effectiveness.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Hostess
Metz culinary
Louisville
02.2022 - 11.2023
- Welcomed guests with a friendly demeanor, ensuring a positive first impression and enhancing customer experience.
- Managed seating arrangements efficiently, optimizing table turnover and maximizing restaurant capacity during peak hours.
- Assisted in training new staff on service protocols and menu details, contributing to a knowledgeable team environment.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Stocked server areas with supplies before, during and after shifts.
Education
Shawnee High School
Louisville, KentuckySkills
- Incident response
- Access control
- Surveillance monitoring
- Emergency coordination
- Customer engagement
- Supply stocking
- Conflict resolution
- Team collaboration
- FLUENT IN Mai Mai and English
Timeline
Security Officer
Inter-Con
03.2024 - 04.2025
Hostess
Metz culinary
02.2022 - 11.2023
Shawnee High School