Summary
Overview
Work History
Education
Skills
Timeline
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Ma'Ryanda Winfield

Josephine,TX

Summary

Knowledgeable and dedicated customer service professional with extensive industry experience. Solid team player with an outgoing and positive demeanor, excels in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented. Passionate about developing relationships, cultivating partnerships, and growing businesses.

Overview

5
5
years of professional experience

Work History

Coordinator, Individualized Care

Cardinal Health
10.2023 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Customer Service Intake Specialist

CVS HEALTH
11.2020 - 12.2023
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Completed intake assessment forms and filed clients' charts.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
  • Trained and supervised new intake staff to deliver high-quality client care.
  • Liaised between clients and healthcare providers to maintain continuity of care.
  • Managed high call volume effectively, maintaining professionalism under pressure.
  • Demonstrated flexibility in working various shifts, accommodating the needs of a 24/7 customer support operation and ensuring optimal coverage during peak times.
  • Utilized CRM software proficiently, enabling efficient data entry and retrieval during customer interactions.

Medication Tech

Brookdale Senior Living
06.2019 - 01.2021
  • Administered prescribed medication to patients and provided support to nurses and healthcare professionals
  • Ordering medications for patients and updating patient information in the system.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.

Education

High School Diploma -

North Forney High School
05.2019

Prep Course Skills -

PTCE
2019

Skills

  • CRM
  • Microsoft (EXcel,Word)
  • RxClaim
  • Account management
  • Complaint resolution
  • Report preparation
  • Sales expertise
  • Medical terminology knowledge
  • Multi-line phone talent
  • Administrative support
  • Technical Support
  • Data Entry

Timeline

Coordinator, Individualized Care

Cardinal Health
10.2023 - Current

Customer Service Intake Specialist

CVS HEALTH
11.2020 - 12.2023

Medication Tech

Brookdale Senior Living
06.2019 - 01.2021

High School Diploma -

North Forney High School

Prep Course Skills -

PTCE

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Ma'Ryanda Winfield