Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Work Availability
Timeline
AssistantManager
Maryandreina Ramirez de Guillen

Maryandreina Ramirez de Guillen

Teacher
Eagle Mountain,Utah

Summary

Skilled Call Center Agent with demonstrated experience in customer service and technical support roles. Possess strong communication skills in Spanish, ability to handle high-pressure situations, and commitment to provide outstanding customer satisfaction.

Motived Classroom Teacher with background in creating engaging lesson plans adhering to curriculum guidelines. Strengths include communication skills, ability to manage classroom effectively and foster positive learning environment. Demonstrated impact in previous roles by incorporating innovative teaching methods to improve student understanding and achievements. Focused and diligent professional with in depth knowledge of teaching best practices and strong moral values.

Overview

13
13

Years of teaching experience

4
4

Years of experience call center agent

Work History

Call Center Agent

doTERRA International
Pleasant Grove, Utah
08.2020 - 07.2024
  • Greeted customers in a professional and courteous manner.
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Provided accurate information on products and services to customers.
  • Resolved customer service inquiries promptly and efficiently.
  • Processed orders accurately and timely.
  • Identified customer needs by asking probing questions and actively listening to responses.
  • Followed up with customers regarding their satisfaction with product or service received.
  • Utilized problem solving techniques when dealing with difficult or irate customers.

Classroom Teacher

Ministry of Popular Power for Education
Cordoba, Tachira - Venezuela
09.2005 - 07.2017
  • Developed lesson plans and instructional materials to support student learning.
  • Conducted assessments to evaluate student progress and modify instruction accordingly.
  • Collaborated with other teachers, administrators, and parents to ensure student success.
  • Established clear objectives for all lessons, units, and projects.
  • Maintained accurate records of student performance and progress towards goals.
  • Instructed students in a variety of academic subjects utilizing differentiated methods of teaching.
  • Organized field trips to enhance the educational experience of students.
  • Managed classroom behavior by developing positive relationships with students while enforcing rules fairly and consistently.
  • Facilitated small group instruction to accommodate individual learning styles.
  • Created a safe environment that fostered collaboration among students.
  • Integrated 21st century skills into daily curriculum to promote creativity.
  • Implemented strategies for differentiating instruction based on student abilities.
  • Assisted in the organization of school events such as assemblies or school plays.
  • Developed lessons, activities and materials to cover required course material.
  • Tracked attendance, assignments, grades and class participation for students.

Education

Master of Science -

Psychiatric Psychological Sexological Research Cen
Venezuela
03-2018

Degree in Integral Education -

National Open University
Venezuela
09-2005

Bachelor in Humanities -

School Education Unit Parroquial
Venezuela
07-1998

Skills

  • Lesson Plan Development
  • Project-based learning
  • Classroom Management
  • Standardized tests
  • Typing 35 wpm
  • Problem-solving skills
  • Answering questions
  • Customer support
  • Spanish fluency
  • Customer Relationship Management
  • Gathering information
  • Call center operations

Languages

Spanish
Proficient (C2)
C2

Accomplishments

  • Top Adherence ( doterra)
  • Top Upseller (doterra)
  • Knowledge Master (doterra)
  • English for speakers of other languages ESOL 1 and ESOL 2

Certification

  • Proffesional Educator License for the State of Utah

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Agent

doTERRA International
08.2020 - 07.2024

Classroom Teacher

Ministry of Popular Power for Education
09.2005 - 07.2017

Master of Science -

Psychiatric Psychological Sexological Research Cen

Degree in Integral Education -

National Open University

Bachelor in Humanities -

School Education Unit Parroquial

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