Mary Daguimol
Brooklyn,NY
Summary
Accomplished Supervisor focused on meeting Guests' expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
9
9
years of professional experience
Work History
Server/Shift Supervisor
Landry's
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to Guest's need.
- Worked with POS system (ALOHA) to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Cacio E Pepe
07.2021 - 06.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Bellini (Cipriani)
02.2021 - 07.2021
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Host/Server/Senior Trainer
Planet Hollywood - Restaurant & Bar
10.2015 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Streamlined onboarding process for more efficient employee integration into the workforce.
- Maintained detailed records of each trainee''s progress, providing regular feedback to both employees and management teams.
Education
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia
Philippines03.2015
Skills
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Cash Handling
- High-volume dining
- Team Leadership
Timeline
Server/Shift Supervisor
Landry's
06.2022 - Current
Server/Bartender
Cacio E Pepe
07.2021 - 06.2022
Server
Bellini (Cipriani)
02.2021 - 07.2021
Host/Server/Senior Trainer
Planet Hollywood - Restaurant & Bar
10.2015 - 03.2020
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia
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