Maryann A'au
Fife,WA
Summary
Driven professional with a strong background in caregiving and support roles, notably at Community Access Services. Excelled in compassionate caregiving and meticulous documentation, enhancing client satisfaction and well-being. Demonstrated proficiency in personal hygiene assistance and housekeeping, alongside a commitment to improving mental health and fostering positive relationships. Achieved significant improvements in patient environments through dedicated care and effective workload management.
Overview
18
18
years of professional experience
Work History
DSP/Elderly Caregiver
Community Access Services
01.2023 - 02.2024
- Offered companionship and kindness to elderly patients.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Direct Support Professional (DSP)
Northwest Mental Health
03.2019 - 10.2022
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Direct Support Professional Caregiver
Independence Northwest
10.2011 - 11.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained entire family's schedule and organized events.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Seafood Processor
Silver Bay Seafoods
09.2013 - 06.2014
- Operated industry-specific machines and equipment, maintaining safety procedures.
- Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
- Cleaned, scraped, trimmed and filleted various seafood products.
- Ensured accurate inventory management through diligent tracking and documentation of incoming shipments, processed goods, and outgoing orders.
- Participated in regular safety trainings to maintain an accident-free workplace, prioritizing employee wellness alongside productivity goals.
- Maximized shelf life of processed seafood products through proper packaging techniques and timely order fulfillment processes.
- Discarded defective matters into waste.
- Collaborated with cross-functional teams to improve overall operations and productivity within the facility.
- Reduced waste in the facility by implementing sustainable practices in handling and storage of seafood products.
- Contributed to cost reduction efforts by identifying areas for process improvement, leading to more efficient resource allocation throughout the facility.
- Trained new employees on company procedures, equipment operation, safety protocols, ensuring their smooth integration into the team while minimizing downtime due to learning curves.
Cashier/Cook's Assistant
Burgerville
09.2005 - 11.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Penn Foster
200 Hickory St, Scranton, PA 1850505.2009
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Housekeeping Duties
- Basic Housekeeping
- Housekeeping
- Alzheimer's support
- Care Plan Management
- Social interaction
- Workload Management
Timeline
DSP/Elderly Caregiver
Community Access Services
01.2023 - 02.2024
Direct Support Professional (DSP)
Northwest Mental Health
03.2019 - 10.2022
Seafood Processor
Silver Bay Seafoods
09.2013 - 06.2014
Direct Support Professional Caregiver
Independence Northwest
10.2011 - 11.2018
Cashier/Cook's Assistant
Burgerville
09.2005 - 11.2011
High School Diploma -
Penn Foster
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