Summary
Overview
Work History
Education
Skills
Timeline
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Maryann Adao

Maryann Adao

Point Pleasant Beach,NJ

Summary

Results-driven Senior Manager with over 20 years of expertise in collections management across early-stage, late-stage, and third-party collections. Demonstrated success in leading high-performing teams and enhancing collection strategies to maximize efficiency and performance. Strong background in regulatory compliance, process improvement, and relationship building with key stakeholders, fostering collaboration with risk analytics teams to drive strategic initiatives in collections and recoveries.

Overview

23
23
years of professional experience

Work History

Global Credit & Collections Manager

QAD, Inc
Santa Barbara, CA
06.2019 - Current
  • Spearhead the development and implementation of collections strategies, covering pre-collection, early-stage, late-stage, and third-party collections, driving overall recovery performance and operational efficiency.
  • Lead a team of 10 collections professionals, fostering a culture of high performance and continuous improvement through training, mentorship, and performance reviews.
  • Collaborate with the risk analytics team to build a comprehensive monitoring suite, optimizing collection strategies based on real-time data and performance metrics.
  • Oversee the review and enhancement of collection processes, identifying key areas for improvement and implementing changes to improve efficiency and reduce costs.
  • Develop and present collection performance reports to senior management, driving informed decision-making in the Credit Risk Committee meetings.
  • Manage relationships with third-party collections teams, ensuring optimal performance through effective communication, goal setting, and performance tracking.

Global Collections & Account Receivables Manager

Vidyo, Inc.
Hackensack, NJ
05.2015 - 05.2019
  • Managed end-to-end collections process for both early-stage and late-stage accounts, focusing on improving recovery rates and reducing delinquency.
  • Worked closely with cross-functional teams to develop and refine collection processes, ensuring compliance with all applicable regulations.
  • Created and maintained collection performance dashboards, using Excel and data analytics to track KPIs and identify trends for strategic adjustments.
  • Led training initiatives for collections teams, enhancing their negotiation skills and ability to manage difficult customer communications professionally and effectively.

Accounts Receivable Manager

I. Halper and Supplies Inc.
Bayonne, NJ
10.2013 - 04.2015
  • Responsible for applying cash receipts to customers accounts.
  • Researched and resolved customer claims (Shortages, pod's, discount violation and returns.
  • Prepared monthly AR reconciliation status reports, weekly invoicing/aging totals/cash receipts/invoice adjustments and monthly statements.
  • Responsible for processing credit reports for verification of references, and establishing validity of information provided.
  • Managed AR team of 2 accountants.
  • Supported senior management by analyzing collection performance data and identifying opportunities to improve collection strategies.
  • Ensured timely and accurate documentation of procedures, processes, and customer communications, maintaining compliance with industry regulations.
  • Provided insights and recommendations for improving operational efficiency based on data analysis and feedback from collections teams.
  • Worked Directly with I. Halper's Owners, Controller and Sales.

Global Credit/Collections Manager

Bank of America
Newark, NJ
03.2002 - 05.2013
  • Managed centralized, frontline, and backline operations for teams as large as 25 collection associates.
  • Provided balanced and consistent feedback in regards to performance, individual development and career placement.
  • Responsible for the facilitation of New Hire education ensuring new associates were prepared once released to their team. Responsibilities included preparation, system access, system training and curriculum including OCC compliance/FDCPA and TCPA policies.
  • Facilitated Continuing education to seasoned associates and team managers.
  • Accurately forecast monthly losses and achieved business performance goals.
  • Contributor of process improvements and ensured consistency, accuracy and efficiency.
  • Ensured compliance with state and federal laws in order to minimize risk and legal concerns.

Education

Communications

Kean University
Union, NJ

Skills

  • Credit Management
  • Collections Management
  • Accounts Receivable Management
  • Billing Management
  • Collections Strategy Development
  • Early-Stage, Late-Stage, & Third-Party Collections
  • Process Improvement & Optimization
  • Data Analysis & Reporting
  • Regulatory Compliance & Best Practices
  • Cross-Functional Collaboration
  • Negotiation & Conflict Resolution
  • Leadership & Team Development
  • Strong Excel & Reporting Skills
  • Client & Stakeholder Management

Timeline

Global Credit & Collections Manager

QAD, Inc
06.2019 - Current

Global Collections & Account Receivables Manager

Vidyo, Inc.
05.2015 - 05.2019

Accounts Receivable Manager

I. Halper and Supplies Inc.
10.2013 - 04.2015

Global Credit/Collections Manager

Bank of America
03.2002 - 05.2013

Communications

Kean University

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Maryann Adao