MaryAnn Alvarado
New Braunfels,Texas
Summary
Experienced administrative team member with a good understanding of sales, customer relations and higher education enrollments. Highly organized, resourceful and hardworking with good relationship-building and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Enrollment-LEAD/Enrollment Advisor/ Re-Entry Enrollment Advisor
National University
06.2021 - Current
- Responsible for assisting prospective students in the decision-making process relative to academic, schedule, time, motivation, and cost benefits of attending
- Works lead flow via telephone or email based on direct recruitment activities
- Builds rapport with prospective students and assists with the initial portion of the application process
- Tracks and journals communications accordingly
- Facilitates the 'Inquiry to Candidate' admissions process
- Reviews and research university degree programs and policies to ensure precise and updated information is being provided to prospective students
- Communicate effectively with prospective students to determine what is being sought regarding educational goals and whether the university can adequately meet those goals
- Works with one or more mentors to consistently improve skills
- Communicated details about available classes, materials and services.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Helped students complete applications and navigate admissions processes.
- Created and followed call scripts and flows to maximize effectiveness.
- Always maintains high level of customer service
- Maintains a positive working attitude and provides help to other team members as needed
- Reasonable and consistent attendance to fulfill the requirements of the position
- Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead
- Accepts personal accountability, proactively seeks resolution for personal limitations head-on, and supports honesty and respect towards others, the company, and oneself
- Actively seeks to influence, build effective relationships, and gain alignment with peers, functional partners, and/or external partners to accomplish business objectives
- Finalized and processed enrollment applications.
- Met or exceeded enrollment and retention goals consistently.
Licensed Insurance Agent
Farmers Insurance/ The Office of Rene Trevino Farmers Insurance
08.2020 - 06.2021
- Meet new business production goals and objectives as established
- Solicits for new business via telephone, networking, and other lead sources
- Develop insurance quotes, make sales presentations, and close sales
- Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc
- Secure all Trailing Documents from customers
- Complete Evidence of Insurance requests
- Develop new Financial Services opportunities.
Admissions Advisor/Career Education Corporation for Colorado Technical University
- 05.2020
- Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives
- Evaluate monthly activity against standards and personal inquiry goals
- Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements
- Conduct telephone interviews and e-mail correspondence to identify student prospects to determine their educational needs, concerns, and interests
- Develop a rapport with prospective students and maintain contact with them frequently
- Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs
- Consistently operates within, and is measured with respect to, the school’s expected behaviors: Execution, Communication/Feedback and Professionalism
- Ensure compliance with applicable University policies and procedures.
Admissions Advisor
Ancora Education
03.2018 - 12.2018
- Process high-volume outbound and inbound telephone calls, responding promptly to all customer inquiries
- Share information with prospective students about the campus and its program opportunities
- Schedule campus visits for prospective students, conduct campus tours, and facilitate enrollments
- Follow up with new students, ensuring their positive transition to being an active student
- Contribute to team initiatives and outcomes
- Use internal management software to properly facilitate and track the disposition of all potential students who have inquired and enrolled
- Attend department meetings, training, and activities
- Develop Student Referral Inquiries
- Ensure all paperwork is completed accurately and in a timely manner.
Admissions Representative
Southern Career Institute
09.2016 - 03.2018
- Inside sales: speaking with potential students about improving their lives through education
- Seek information to understand the situations and desires of the student
- Overcomes or minimizes barriers and addresses the unique needs of prospective students
- Maintain a high level of customer service and student retention
- Continually meet or exceed performance expectations
- Nurture students to ensure graduation.
Third Key Manager/ Make-up Artist
MAC Cosmetics
06.2011 - 05.2016
- Maintain individual sales goals on a daily, weekly, monthly, and yearly basis
- Make sure that the store is on track to meet daily, weekly, and monthly goals
- Figure event booking goals for each artist and keep track of their bookings
- Complete Event Recap
- Assist in S.S.I for events and come up with a plan of action to assure that the event goal is met
- Ensure everyone takes breaks at the assigned time to assure floor coverage
- Provide a positive and upbeat attitude at all times
- Provide feedback to artists
- Ensure customer satisfaction and handle any customer concerns in a timely manner
- Enforce policy and procedure at all times
- Supply Order
- Check-in shipment in a timely and precise manner
- Change Order Form
- Perform opening and closing duties
- Make sure the daily cleaning checklist is being done on a daily basis.
Customer Service/HR receptionist
Ticketmaster
11.2008 - 01.2010
- Handle inbound phone calls throughout the entire shift
- Provide excellent customer service at all times
- Set up accounts/appointments
- Work with Excel for spreadsheets
- Work one on one and face-to-face with customers
- Ensure all deadlines are met on time in a timely manner.
Education
Bachelor of Science - Elementary Education
Walden University
12.2025
Bachelor of Arts - Business Administration And Management
United States University
01.2018
Skills
- Admissions Support
- SalesForce Expertise
- Team Leadership Skills
- Decision-making
- Multitasking
References
- Hector Morales, Ancora, 484-794-0939
- Rene Trevino, Convergys and Ticketmaster, 210-303-9179
- Felix Rodriguez, Director of Admissions, 206-822-2010
Timeline
Enrollment-LEAD/Enrollment Advisor/ Re-Entry Enrollment Advisor
National University
06.2021 - Current
Licensed Insurance Agent
Farmers Insurance/ The Office of Rene Trevino Farmers Insurance
08.2020 - 06.2021
Admissions Advisor
Ancora Education
03.2018 - 12.2018
Admissions Representative
Southern Career Institute
09.2016 - 03.2018
Third Key Manager/ Make-up Artist
MAC Cosmetics
06.2011 - 05.2016
Customer Service/HR receptionist
Ticketmaster
11.2008 - 01.2010
Admissions Advisor/Career Education Corporation for Colorado Technical University
- 05.2020
Bachelor of Science - Elementary Education
Walden University
Bachelor of Arts - Business Administration And Management
United States University
Similar Profiles
Brashon FordBrashon Ford
Lead Enrollment Counselor at National UniversityLead Enrollment Counselor at National University
Felix RodriguezFelix Rodriguez
Associate Director, Admissions at National UniversityAssociate Director, Admissions at National University
Lindsay LoubierLindsay Loubier
Academic and Finance Counselor III at National UniversityAcademic and Finance Counselor III at National University
STEVEN G. RHEINSCHMIDTSTEVEN G. RHEINSCHMIDT
Senior Director of Learning Experience Products and Services at National UniversitySenior Director of Learning Experience Products and Services at National University
Ryan SolomonRyan Solomon
Shop/Field Service Technician at Eastern Energy ServicesShop/Field Service Technician at Eastern Energy Services