Mary Ann Appell

Quality Assurance Coach and Trainer

• As a dedicated Quality Assurance Coach and Trainer, I am passionate about empowering teams to deliver exceptional experiences and outcomes. My expertise lies in coaching and supporting Admissions Advisors and their Managers in the education field.

• .While in Quality and Assurance at 2U, I supported managers to foster a culture of excellence and continuous improvement in an effort to facilitate positive interactions between advisors and their students. My goal was to help ensure that every student’s journey is marked by encouragement, clarity and a strong desire to discover the students ultimate goal and path forward.

• I strive to encourage impactful results through a combination of strategic guidance, empathetic coaching, and a commitment to quality. This ultimately contributes to the growth and success of both our team and our students. I am eager to bring this dedication and passion to a new role where I can continue to support and inspire others to achieve their full potential.

I initially joined Kaplan University as an admission advisor when it was a start up company. It was originally owned by the Washington Post and it is now know as Perdue Global.

• Based on my success as am advisor, after one year, I was promoted to the training department and was responsible for training new hires in various locations throughout the US. Classes averaged between 20-50 new hires per month. Eventually we supported between 1000-1500 advisors as as our training team grew.
• I created both a Coaching and Mentoring program to enhance the skills of the admission advisors .
• Worked in collaboration with management to train them in the GROW coaching model so they could continue to support their advisors in a collaborative way.
• Monitored post training calls and delivered feedback to advisors and management on an ongoing basis.
• Assisted with increasing conversion rates of advisors through individual coaching.
• Facilitated ongoing continuing education trainings and calibrations throughout the 14 years I was at the company.

After engaging in a one yearcoach training program at the Ford Institute in 2000, I received a Life Coach Certification and started my own private practice. My clients were predominantly involved in a transition point in their lives and wanting to make a significant shift. During my career in education I enjoy hearing the goals of potential students who seem to be going through the same process and encourage advisors to really understand what they are hoping to accomplish by continuing their education and how they can make an impact on the students futures.

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