Mary Ann Armas-Tadena
'Ewa Beach,HI
Summary
Accomplished General Manager at Panda Express, adept in inventory management and team leadership, significantly enhanced operational efficiency and customer satisfaction. Leveraged skills in conflict resolution and sales forecasting to surpass business objectives. Proven track record in staff training and development, fostering a culture of excellence and achievement.
Overview
27
27
years of professional experience
Work History
General Manager
Panda Express
Kaneohe, HI
10.2010 - Current
- Supervised employees through planning, assignments, and direction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, interviewed and hired qualified staff for open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on duties, policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Prepared staff work schedules and assigned team members to specific duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked with cross-functional teams to achieve goals.
Manager
Pearls RestaurantGroup
Honolulu, HI
01.2005 - 09.2010
- Resolved customer inquiries and complaints requiring management-level escalation.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Recruited and trained new employees to meet job requirements.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Wait Staff Member
Waikiki Restaurand and Bar
Honolulu, HI
01.2003 - 02.2006
- Set up tables in between patrons to reduce wait times.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Handled special customer requests for separate checks and menu substitutions.
- Set up dining room to meet hospitality and service standards.
- Explained menu items, describing ingredients and cooking methods upon request.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Presented menus and answered questions regarding items.
- Implemented sanitary food handling, holding and service protocols.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Addressed complaints to kitchen staff and served replacement items.
- Ensured that all orders were taken correctly and in a timely manner.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Cleared dishes between courses and after guests finished dining.
Certified Nursing Assistant
Wilson in Home
Honolulu, HI
01.2000 - 12.2004
- Participated in educational programs related to nursing assistant skills development.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Administered medications as directed by registered nurse or physician.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Turned and repositioned bedridden patients to prevent bedsores.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Helped residents walk with or without self-help devices.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Transported patients to treatment units, using wheelchair or stretcher.
Manager's Assistant
Mcdonals
Aiea, HI
01.1998 - 12.2004
- Responded to customer issues to provide immediate resolution and improve retention.
- Monitored inventory levels of office supplies and placed orders as needed.
- Processed invoices, purchase orders and expense reports in accordance with company policy.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Aiea High School
Aiea Hawaii05-1998
Skills
- Inventory management
- Sales forecasting
- Employee training
- Operational planning
- Customer relationship management
- Team leadership
- Budget administration
- Conflict resolution
- Performance evaluation
- Problem solving
- Time management
- Customer experiences
- Vendor relationships
- Schedule management
- Training and development
- Staff training and development
Accomplishments
- Food safety of the year
- Food safety of the quarter
- Best in Catering sales year in a row, 2011, 2016, 2017,2018
- Employee retention of the year 2023
Timeline
General Manager
Panda Express
10.2010 - Current
Manager
Pearls RestaurantGroup
01.2005 - 09.2010
Wait Staff Member
Waikiki Restaurand and Bar
01.2003 - 02.2006
Certified Nursing Assistant
Wilson in Home
01.2000 - 12.2004
Manager's Assistant
Mcdonals
01.1998 - 12.2004
High School Diploma -
Aiea High School
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