MARY ANN ARQUILLANO
Spring,Texas
Summary
Versatile and results-oriented professional with a track record of providing exceptional customer service and technical support, notably at SYKES ASIA INC. Excelled in high-pressure environments, leveraging strong interpersonal skills and proficiency in Microsoft Office to enhance operational efficiency. Demonstrated ability to work both independently and as an integral team member, ensuring data integrity and confidentiality.
Overview
13
13
years of professional experience
Work History
Food Service Associates
Klein ISD
Klein, TX
09.2016 - 05.2017
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Operated cash register to process payments from customers.
- Provided customer service to guests by taking orders, answering questions and addressing complaints.
- Organized storage areas for food products in accordance with safety regulations.
Virtual Call Agent Tech
SITEL
09.2014 - 06.2016
- Participated in emergency preparation meetings to understand crisis management procedures.
- Provided customer service support for incoming calls and emails.
- Analyzed call logs to identify trends in service requests or problems.
- Updated customer information in the CRM system.
- Responded to customer complaints in a timely manner.
- Maintained accurate records of customer interactions and transactions.
Travel Agent / Customer Care Specialist
XEROX
Anchorage, AK
08.2012 - 05.2014
- Researched availability of airfare and hotel rooms using reservation systems.
- Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
- Assisted customers in selecting the best possible package with the least expense.
- Developed personalized travel itineraries based on clients' preferences and budget.
- Coordinated ground transportation to and from accommodations for clients.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
- Explained benefits of purchasing travel insurance with clients.
Technical Support
SYKES ASIA INC
Cebu City, Philippines
01.2004 - 01.2008
- Provided technical support for products and services.
- Provided technical support to research staff during experiments.
- Provided technical support during product development processes.
- Provided technical support for customers and staff.
- Provided technical support for customers when needed.
Education
Certificate In Special Education -
Cebu State College of Science and Technology
Cebu, Philippines03.2008
Bachelor in Secondary Education -
University of San Carlos
Cebu, Philippines01.2002
GraduatedSECONDARY /HIGH SCHOOL -
Camotes Visayan Institution
Poro, Philippines01.1997
Skills
- Ability to work independently in a high-pressure environment
- Experience using Word, Access, Excel or similar programs
- Experience with data entry, proofreading, finalizing documents and correspondence
- Ability to type at least 30 wpm
- Professional verbal, written and interpersonal communication skills
- Experience locating, retrieving and filing documents efficiently and accurately
- Experience working with information that could result in personal harm to individuals if disclosed outside of work environment
- Ability to work as a member of a team which requires cross-training and covering for teammates
- Experience reviewing, sorting and distributing large volumes of incoming and outgoing mail or documents
Timeline
Food Service Associates
Klein ISD
09.2016 - 05.2017
Virtual Call Agent Tech
SITEL
09.2014 - 06.2016
Travel Agent / Customer Care Specialist
XEROX
08.2012 - 05.2014
Technical Support
SYKES ASIA INC
01.2004 - 01.2008
Certificate In Special Education -
Cebu State College of Science and Technology
Bachelor in Secondary Education -
University of San Carlos
GraduatedSECONDARY /HIGH SCHOOL -
Camotes Visayan Institution
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