Mary Ann Asercion
Homemaker/Crossing Guard
San Francisco,California
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Caregiver
Self-Employed
02.2019 - 08.2023
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Cashier
McDonald's Restaurant
06.2018 - 12.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Retail Sales Associate
Ross Stores
03.2017 - 08.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Food Service Worker/Cashier
The Codmother
07.2016 - 09.2016
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Security Officer
Cypress Security LLC
07.2009 - 11.2009
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Front Desk Agent
The Glenwood Assisted Living
02.2006 - 09.2006
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Customer Service Cashier
California Check Cashing Stores
09.2003 - 04.2004
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Front Desk Agent
Holiday Inn
03.1999 - 12.2000
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Cash Vault Teller
Bank Of America
09.1998 - 01.2000
- Enhanced accuracy by diligently counting and verifying cash deposits from various sources.
- Maintained a secure work environment by adhering to strict security protocols and procedures.
- Improved efficiency with regular maintenance and operation of high-speed currency counting machines.
- Assisted in reducing discrepancies by accurately recording cash transactions and preparing daily reports.
- Contributed to timely processing by meeting or exceeding established productivity goals for cash vault transactions.
- Demonstrated exceptional attention to detail while handling large volumes of cash, ensuring accurate totals.
- Supported management in maintaining adequate cash levels within the vault, minimizing shortages or overages.
- Protected company assets through diligent monitoring of physical security measures such as cameras, alarms, and access controls.
- Prevented potential losses by identifying counterfeit currency during daily cash processing tasks.
- Promoted a positive work culture through effective communication and teamwork with colleagues in the cash vault department.
- Achieved successful completion of annual compliance review through adherence to bank policies and regulatory requirements related to the handling of currency in a secure environment.
- Facilitated smooth operations during peak periods by effectively prioritizing tasks based on transaction volume and deadlines.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Shift Leader/Sandwich Artist
SUBWAY®Restaurants
08.1995 - 04.1997
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Education
High School Diploma -
Mission High School
06.1998
Skills
- Meal Preparation
- Incident Reporting
- Basic Housekeeping
- Mobility Assistance
- Patient Companionship
- Medication Administration
- Compassionate Care
- Behavior Redirection
- Emotional Support
- Respectful and Compassionate
- End of Life Care
- Heavy Lifting
- Personal Hygiene Assistance
- Flexible Schedule
- Direct Patient Care
- Daily Living Assistance
- Patient Care
- Client Transportation
- Care Plan Assessment
Timeline
Caregiver
Self-Employed
02.2019 - 08.2023
Cashier
McDonald's Restaurant
06.2018 - 12.2018
Retail Sales Associate
Ross Stores
03.2017 - 08.2018
Food Service Worker/Cashier
The Codmother
07.2016 - 09.2016
Security Officer
Cypress Security LLC
07.2009 - 11.2009
Front Desk Agent
The Glenwood Assisted Living
02.2006 - 09.2006
Customer Service Cashier
California Check Cashing Stores
09.2003 - 04.2004
Front Desk Agent
Holiday Inn
03.1999 - 12.2000
Cash Vault Teller
Bank Of America
09.1998 - 01.2000
Shift Leader/Sandwich Artist
SUBWAY®Restaurants
08.1995 - 04.1997
High School Diploma -
Mission High School