Mary Ann Atwater
Oakley,CA
Summary
Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
Work History
Claims Representative
R.C. Fischer Co
Walnut Creek , CA
08/01/94 - Current
- Attended continuing education seminars related to insurance industry best practices and new legislation.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
Education
High School Diploma -
Northgate High School
Walnut Creek, CA1977-06
Skills
- Help insured's file claims to carriers on Commercial Liability, Workman's Compensation, Property and inland Marine. personal lines Auto and homeowners.
- Mitigate and expedite the claim and ultimately reach a successful resolution for the client .
- Help client's with coverage questions regarding their claim.
- Input claims payments and document claims conversations with with client in Epic
Affiliations
- Enjoy Gardening and country dancing.
Certification
- CISR
- Property and casualty license
Timeline
Claims Representative
R.C. Fischer Co
08/01/94 - Current
High School Diploma -
Northgate High School
- CISR
- Property and casualty license
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