MaryAnn Bagan

• Executed learning and communication strategy for enterprise change and project management office to streamline information flow.
• Analyzed data and conducted stakeholder interviews to identify and address knowledge and performance gaps.
• Created training map for project managers to improve role effectiveness and ensure alignment with organizational goals.

• Created and implemented change management strategies, developed communication and training plans, managed stakeholder engagement, and assessed and mitigated risks to ensure smooth and successful transitions enterprise-wide complex change initiatives.
• Developed/monitored metrics to measure success, conducted readiness assessments, and supported employees and leaders through the end-to-end process of change.

Some accomplishments I am proud of include:

• Clarified roles of change agents for major system upgrade and established escalation process for effective communication, enhancing alignment across teams.
• Remediated low change awareness scores on readiness assessment by facilitating direct communication between executive leader and frontline colleagues to address concerns.
• Facilitated sustainable change for first all-digital approved loan process by setting up and managing Teams Workspace, ensuring timely responses to inquiries.

• Led large-scale training initiatives, overseeing contingent resources to deliver impactful learning solutions aligned with organizational goals.
• Conducted needs analyses and developed tailored training recommendations, implementing programs across in-person, virtual, and online modalities to meet diverse learner needs.
• Led training project for enterprise-wide LIBOR transition initiative, including change management responsibilities.
• Analyzed and designed commercial banking development program—a rotational 18-month program for new graduates.
• Collaborated with executive leader to design and develop a master class on prospecting techniques.
• Established corporate learning competency model to enhance organizational training effectiveness.
• Created and implemented corporate learning analysis and design procedures, including tools and templates.
• Managed project plans and communicated status updates to executive leadership, identifying risks and ensuring alignment with strategic priorities.

• Developed comprehensive course materials and assessments for technical subjects.
• Collaborated with subject matter experts to define course objectives and structure content outlines.
• Analyzed project needs to develop targeted learning solutions that align with organizational goals.
• Managed course review cycles, ensuring adherence to deliverables and timelines.
• Conducted user acceptance testing and peer reviews for quality assurance of courseware.
• Tracked and reported project status for 15-20 concurrent courses, ensuring transparency and accountability throughout development stages.
• Mentored peers in course development and instructional design, enhancing team capability and fostering knowledge sharing.

• Designed and developed web and instructor-led courses for global third-party clients, enhancing technical understanding and skills.
• Addressed subject matter topics such as air traffic control, nautical engineering, risk management, baseline change management, and environmental supplier procurement processes, ensuring comprehensive knowledge transfer.
• Developed instructional materials for complex defense systems and technologies.
• Collaborated with subject matter experts to gather course content and requirements.
• Designed e-learning modules using advanced authoring tools and software.