Maryann T Bartolotto
Forest Hills,NY
Summary
Responsible and highly motivated professional with strong analytical skills, high standards of excellence, and team collaborator and motivator. Highly skilled troubleshooter and problem solver. Seasoned professional holding several positions of increasing responsibility with a time-tested record of high-level performance in operations, regulatory and system design/implementation, including a 37-year tenure at AIG. Builder and leader of high-performing teams and collaborator with internal partners at all levels of management. Adept at developing, implementing, and sustaining best practices across various groups. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
43
43
years of professional experience
Work History
Assistant Vice President, Operations System Support
AMERICAN INTERNATIONAL GROUP
06.2010 - Current
- Responsible for supporting all users of newly implemented underwriting end to end processing system for Automobile and General Liability
- Focusing on existing underwriting workflows, identifying areas for process improvement, identifying/developing training opportunities, communicating, and defining system performance enhancements
- Key participant in design of new system, presenting improved process flows and ensure adherence to regulatory, underwriting and company specific guidelines
- Collaborated with business partners on reviewing and updating underwriting guidelines for standardization across all business units
- Participated in quality performance system testing
- Lead in forms processing for policy issuance
- Verification to support, generation, and data mapping elements
- Key resource for users to assist with best approach in processing complicated risks
- Interface between programmers and business committee to resolve production issues
- Key performer for reviewing/analysis and resolution to production performance/enhancements
- Initiated strategic development of subordinates to accomplish business goals and department objectives.
- Established high-performance culture within team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering open dialogue culture.
- Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
- Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in industry.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
- Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
- Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring or process improvements.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Streamlined operations to maximize business efficiency and profits.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Director of Operations
AMERICAN INTERNATIONAL GROUP
06.2002 - 01.2010
- Responsible for reviewing current process and identify opportunities for improvement and standardization across all business units and system users
- Developed and streamlined workflow process and procedures for underwriting and shared services centers
- Manage interactions within service center and underwriting
- Developed quick reference guides and conducted training for service center processing as well as reviewing and signing off on their process procedures manuals
- Participated in operationally designing and stand-up of center of excellence unit
- Key participant in defining and developing regulatory/business guidelines for automation in uninsured/underinsured requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Manager
AMERICAN INTERNATIONAL GROUP
01.1987 - 06.2002
- Responsible for ensuring underwriting platform is maintained with current Insurance Office (ISO) rates, rules, and forms against company filings/guidelines
- Manage department unit of 5, ensuring UPS (Underwriting Processing System) is maintained to reflect filed and approved loss costs, rating plans, rules, and forms for all simplified lines of business
- Interface with all levels of management and present opportunities or potential issues that would impact business
- Interface tween programmers and underwriting community to resolve production issues
- Responsible fore review/analysis of resolution to production problems
- Member of strategic committee to develop business plan initiatives
- Member of use of company & advisory committee
- Responsible for department budget and performance reviews.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Mentored junior team members for career advancement, fostering pipeline of future leaders within organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Assistant Underwriter - Manual Rater Coder
Tokio Marine and Fire Insurance Company
01.1984 - 04.1987
- Underwriting assistant, working with dedicated underwriter to review/write coverages associated to account
- Manual rater/coder on Special Multi-Peril Policy (SMP) accounts
- Responsible to assemble policy forms based on coverages and state requirements.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified data integrity and accuracy.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Assisted in negotiation of policy terms and conditions, ensuring optimal outcomes for both clients and company.
- Expedited underwriting process through effective prioritization and organization of workload.
- Collaborated with senior underwriters to assess risks and determine appropriate coverage levels for clients.
- Working independently within deadlines, effectively balancing workload without sacrificing quality results.
- Enhanced rating accuracy by consistently reviewing and updating guidelines and resources.
Manual Rater Coder
United States Fidelity and Guarantee
01.1981 - 01.1984
- Manual rater/coder on Bond accounts, Business Owner Policies and Commercial Package Policies
- Responsible to ensure coding of account was processed timely and accurately
- Responsible to assemble policy forms based on coverages and state requirements.
- Bolstered overall rater confidence through consistent mentorship from more experienced peers.
- Demonstrated adaptability by successfully transitioning between multiple projects with varying guidelines and objectives.
- Completed required training modules promptly, ensuring up-to-date knowledge of project requirements.
- Enhanced rating accuracy by consistently reviewing and updating guidelines and resources.
- Displayed initiative by seeking out additional resources to enhance understanding of complex topics when necessary.
- Participated actively in team meetings, sharing insights that contributed towards better decision-making processes among raters and managers alike.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
Skills
- Operations Management
- Business Analysis
- Process Improvement
- Teamwork and Collaboration
- Team Leadership
- Performance Improvements
- Decision-Making
- Effective leader
- Relationship Building
- Staff training/development
- Employee Motivation
Timeline
Assistant Vice President, Operations System Support
AMERICAN INTERNATIONAL GROUP
06.2010 - Current
Director of Operations
AMERICAN INTERNATIONAL GROUP
06.2002 - 01.2010
Manager
AMERICAN INTERNATIONAL GROUP
01.1987 - 06.2002
Assistant Underwriter - Manual Rater Coder
Tokio Marine and Fire Insurance Company
01.1984 - 04.1987
Manual Rater Coder
United States Fidelity and Guarantee
01.1981 - 01.1984
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