Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Office Employee III
North Memorial Health
03.2020 - Current
Communicated with insurance providers to resolve denied claims and resubmitted.
Collected payments and applied to patient accounts.
Posted payments and collections on regular basis.
Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Trained new employees on multiple medical billing programs and data entry software.
Used administrative guidelines as resource or to answer questions when processing medical claims.
Appointment Scheduler
Minnesota Eye Consultants
02.2018 - 05.2019
Expertly managed planning, scheduling and coordination of outpatient procedures.
Collected patient insurance demographic information to ensure proper billing on back end.
Educated patients about surgeries and provided treatment plan documentation.
Patient Financial Services Representative
HealthEast Care System
06.2017 - 02.2018
Identify customer's needs, clarify information, research issues and provide solutions and/or alternatives
Collected self pay receivables by phone or direct correspondence to ensure timely resolution of accounts
Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Trained and mentored new team members.
Education
Bachelor of Science - Health Information Management
Herzing University
Minneapolis, MN
08.2025
Associate of Applied Science - Medical Billing And Coding
Herzing University
Minneapolis, MN
06.2019
Diploma - Medical Assisting
Herzing University
Minneapolis, MN
06.1998
Skills
Correcting Submissions
Administrative support
Skilled problem solver
Credit Extension Negotiation
Negotiation and Resolution
Past Due Balance Management
Billing and Collections
Accounts Payable and Accounts Receivable
Timeline
Office Employee III
North Memorial Health
03.2020 - Current
Appointment Scheduler
Minnesota Eye Consultants
02.2018 - 05.2019
Patient Financial Services Representative
HealthEast Care System
06.2017 - 02.2018
Bachelor of Science - Health Information Management
Herzing University
Associate of Applied Science - Medical Billing And Coding