MARY ANN BILLIAN
Lanai
Summary
Energetic, hardworking professional seeking a challenging position in retail utilizing past experience in customer service and health and wellness fields, skills in organization and attention to detail, while delivering the best results in each assignment given.
Overview
9
9
years of professional experience
Work History
Massage Therapist
Rosewood Luxury Hotel & Resorts Group
Kailua-Kona
06.2024 - Current
- Developed personalized treatment plans by assessing individual client needs and preferences during initial consultations.
- Collaborated with wellness practitioners to develop integrated treatment approaches that improved clients' overall health and well-being.
- Maintained a clean and organized treatment environment, ensuring compliance with health and safety protocols for client comfort.
- Pursued continuous professional development to incorporate emerging trends and techniques into massage therapy practice.
Massage Therapist
SENSEI LANA'I - A FOUR SEASONS RESORT
Lana'i City
01.2021 - 01.2024
- Cultivated client relationships by identifying needs and providing customized treatment plans through effective communication during sessions.
- Worked with wellness-focused clientele with varying needs, from pregnant women to injured athletes, altering services accordingly.
- Developed meaningful relationships with clients by quickly identifying their needs, communicating throughout service to provide a customized treatment plan
- Conducted inventory assessments to track available spa supplies and equipment. and accountability for private hale space and assured the guest felt comfortable with the use and location of all spa amenities such as infrared sauna, ofuro tub, ambient pool, outdoor shower, & steam shower.
Receptionist/ Massage Therapist
HAWANAWANA SPA, FOUR SEASONS RESORT LANA'I
Lana'i City
12.2017 - 01.2021
- Coordinated spa appointment calendar, organized massage therapists, and scheduled treatment appointments using Book4Time to enhance client service.
- Managed inquiries and resolved sensitive situations, including customer requests and complaints, to ensure a positive client experience.
- Maintained organized displays and stocked merchandise on shelves.
- Handled returns and exchanges according to store policies.
- Monitored inventory levels and reported discrepancies to management.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Fitness Attendant
HAWANAWANA SPA, FOUR SEASONS RESORT LANA'I
Lana'i City
12.2017 - 01.2019
Education
600 Hour Licensed Massage Therapy Program -
Maui Academy of Healing Arts
Lana'i City, HI200 Hour Yoga Teacher Certification/Reiki Master Certification -
UMMC School of Integrative Medicine
Baltimore, MDSkills
- Therapeutic techniques
- Spa management software
- Client relations
- Customer service
- Client communication
- Professional development
- Proficient in English
Timeline
Massage Therapist
Rosewood Luxury Hotel & Resorts Group
06.2024 - Current
Massage Therapist
SENSEI LANA'I - A FOUR SEASONS RESORT
01.2021 - 01.2024
Receptionist/ Massage Therapist
HAWANAWANA SPA, FOUR SEASONS RESORT LANA'I
12.2017 - 01.2021
Fitness Attendant
HAWANAWANA SPA, FOUR SEASONS RESORT LANA'I
12.2017 - 01.2019
600 Hour Licensed Massage Therapy Program -
Maui Academy of Healing Arts
200 Hour Yoga Teacher Certification/Reiki Master Certification -
UMMC School of Integrative Medicine