MaryAnn Birchler
Medford,NJ
Summary
Dynamic education leader with extensive experience at Apple Montessori Schools, excelling in Salesforce management and exceptional customer service. Proven track record in driving enrollment and retention while fostering a collaborative campus culture. Adept at staff supervision and maintaining confidentiality, ensuring a nurturing environment for student development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Center Director
Apple Montessori Schools
Mt. Laurel, NJ
02.2024 - Current
- Recruit and schedule students; maintain accurate electronic records on children enrolled in the school to include their development, attendance, immunization and general health
- Manage all aspects of campus operations
- Ensure the highest level of confidentiality and security in managing records to protect sensitive information
- Provide exceptional customer service
- Conduct program registration, and maintain appropriate files
- Confer with parents on a regular basis to discuss the development of their enrolled children
- Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children in the program
- Maintains accurate and timely educational assessments and progress notes for all assigned students
- Plan and execute marketing events for both current and interested families
- Supervise, mentor and develop staff
- Manage Customer Relations software including Salesforce
- Maintain employee data in Payroll/Human Resource Platform
Head of School
Guidepost Montessori
, NJ
06.2020 - 02.2024
- Managed student records and documentation, maintained a student waitlist
- Create a compelling and collaborative campus culture
- Plan professional development for staff as needed to meet program quality standards
- Supervise staff in operational and business management duties, including but not limited to billing, enrollment, and event planning
- Ensure school meets all regulatory requirements
- Ensure the campus environment always looks clean, orderly, and welcoming while monitoring facilities and general maintenance
- Provide Exceptional Customer Service
- Ensure frequent, high-quality communication from administrative staff while monitoring and providing feedback with regard to quantity, quality, tone and style
- Ensure that enrolled families feel connected to the school and are delighted with their experience
- Drive enrollment and student retention in all programs
- Manage annual and monthly budgets by tracking of enrollment goals, as well as other key financial reporting items
- Submit financial reports and reviews to regional leadership as requested
Center Director
The Malvern School
Marlton, NJ
02.2019 - 10.2019
- Assumed responsibility for the daily operations of the school
- Ensured compliance with all licensing/accrediting agencies
- Executed all aspects of the sales process in order to continually build enrollment
- Earned and maintained consistent customer satisfaction / maximized enrollment potential / minimized student withdrawals
- Served as a resource / leader to all personnel
- Ensured proper orientation of all new hires / created and communicated current staff performance evaluations
School Aged Child Care Director
YMCA Camp Ockanickon
Medford, NJ
07.2006 - 02.2019
- Responsible for all aspects of the school aged care programs in 9 schools located in Medford, Medford Lakes & Shamong
- Responsible for all aspects of the preschool & day camp programs
- Developed and implemented new EKP in Medford School District for 2014 - 2015 school year
- Supervisor to 40 staff members during school year / 150 staff members during summer
- Program Development / Risk Management / Customer Relations
- Licensing accreditation / Staff hiring & training / Marketing & Budget Development
6th Grade Teacher
St. Mary of the Lakes
Medford, NJ
09.2003 - 06.2006
- Integrated Language Arts & Social Studies
7th Grade Teacher
Our Lady of Lourdes School
Philadelphia, PA
09.2002 - 06.2003
- Integrated Language Arts & Social Studies
Education
Bachelor of Science Degree - Elementary Education
Saint Joseph's University
Philadelphia, PA05.2002
Skills
- Salesforce management
- Staff supervision
- Electronic Records Management
- Data Entry and Management
- Confidential Records Maintenance
- Microsoft Office Suite & Teams
- Customer relations
- Data analysis
- Confidentiality and Privacy
- Office Administration & Enrollment
- Event planning
- Exceptional Customer Service
- Detail-Oriented
- Problem Solving
- Multi-tasking
- Excellent Verbal and Written Communication
- Active Listening
- Empathy and Compassion
- Team Collaboration
Certification
- Elementary School Teacher, State of New Jersey
- Darkness to Light Child Abuse Prevention Instructor
- A.L.I.C.E. (Active Shooter Response Training)
Timeline
Center Director
Apple Montessori Schools
02.2024 - Current
Head of School
Guidepost Montessori
06.2020 - 02.2024
Center Director
The Malvern School
02.2019 - 10.2019
School Aged Child Care Director
YMCA Camp Ockanickon
07.2006 - 02.2019
6th Grade Teacher
St. Mary of the Lakes
09.2003 - 06.2006
7th Grade Teacher
Our Lady of Lourdes School
09.2002 - 06.2003
Bachelor of Science Degree - Elementary Education
Saint Joseph's University
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