Mary Ann Brady
Hudson,FL
Summary
Passionate Senior Supervisor trained to handle issues and remain calm and professional in stressful situations. Disciplined and personable while coaching employees. Looking to join an organization in a customer support or supervisor role.
Overview
23
23
years of professional experience
Work History
Senior Supervisor, Customer Service Dep
Pediatric Healthcare Alliance
Odessa, FL
10.2018 - 04.2024
- Supervised team that answered patient calls regarding account balances.
- Handled patient refunds, reported payments received to our collection agency, and adjusted self pay tickets for patients without insurance.
- Established work schedules, assigned tasks, and monitored staff productivity.
- Resolved customer service issues quickly and effectively.
- Maintained accurate records of employee attendance, absences, overtime.
- Managed disciplinary actions when necessary while maintaining fairness.
Site Manager
Pediatric Healthcare Alliance
Odessa, FL
04.2007 - 10.2018
- Managed daily operations of the site, including staff.
- Responded promptly to customer inquiries or complaints, including scheduling patient appointments.
- Collaborated with vendors for procurement of materials needed for office.
- Maintained payroll data, attendance records and yearly staff evaluations.
- Verified patient insurance and processed patient referrals.
Front Desk Receptionist
Pediatric Healthcare Alliance
Tarpon Springs, FL
02.2001 - 04.2007
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
High School Diploma -
Hamilton Wenham Regional High School
Hamilton, MA06-1980
Skills
- Employee Supervision
- Staff Oversight
- Compliance Understanding
- Data Analysis
- Schedule Development
- Billing Experience
- GE Centricity For Practice Management and Billing
Accomplishments
- Received Service Excellence Awards
Timeline
Senior Supervisor, Customer Service Dep
Pediatric Healthcare Alliance
10.2018 - 04.2024
Site Manager
Pediatric Healthcare Alliance
04.2007 - 10.2018
Front Desk Receptionist
Pediatric Healthcare Alliance
02.2001 - 04.2007
High School Diploma -
Hamilton Wenham Regional High School
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