Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary Ann Brady

Hudson,FL

Summary

Passionate Senior Supervisor trained to handle issues and remain calm and professional in stressful situations. Disciplined and personable while coaching employees. Looking to join an organization in a customer support or supervisor role.

Overview

23
23
years of professional experience

Work History

Senior Supervisor, Customer Service Dep

Pediatric Healthcare Alliance
Odessa, FL
10.2018 - 04.2024
  • Supervised team that answered patient calls regarding account balances.
  • Handled patient refunds, reported payments received to our collection agency, and adjusted self pay tickets for patients without insurance.
  • Established work schedules, assigned tasks, and monitored staff productivity.
  • Resolved customer service issues quickly and effectively.
  • Maintained accurate records of employee attendance, absences, overtime.
  • Managed disciplinary actions when necessary while maintaining fairness.

Site Manager

Pediatric Healthcare Alliance
Odessa, FL
04.2007 - 10.2018
  • Managed daily operations of the site, including staff.
  • Responded promptly to customer inquiries or complaints, including scheduling patient appointments.
  • Collaborated with vendors for procurement of materials needed for office.
  • Maintained payroll data, attendance records and yearly staff evaluations.
  • Verified patient insurance and processed patient referrals.

Front Desk Receptionist

Pediatric Healthcare Alliance
Tarpon Springs, FL
02.2001 - 04.2007
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Education

High School Diploma -

Hamilton Wenham Regional High School
Hamilton, MA
06-1980

Skills

  • Employee Supervision
  • Staff Oversight
  • Compliance Understanding
  • Data Analysis
  • Schedule Development
  • Billing Experience
  • GE Centricity For Practice Management and Billing

Accomplishments

  • Received Service Excellence Awards

Timeline

Senior Supervisor, Customer Service Dep

Pediatric Healthcare Alliance
10.2018 - 04.2024

Site Manager

Pediatric Healthcare Alliance
04.2007 - 10.2018

Front Desk Receptionist

Pediatric Healthcare Alliance
02.2001 - 04.2007

High School Diploma -

Hamilton Wenham Regional High School

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Mary Ann Brady