Mary Ann Campos
Las Vegas,NV
Summary
- Highly skilled in customer service, upselling, clienteling, and referring to beauty advisors and skincare specialists.
- Adept at providing support and coaching to drive performance and achieve goals, with a proven track record of consistently achieving positive results.
- Experienced Business Manager with a focus on continuous improvement, monitoring and managing daily operations.
- Known for transforming underperforming operations into successful enterprises through resourcefulness and high-level business acumen.
- Boasting a history of industry excellence, a strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency.
- Independent decision-making skills and sound judgment positively impact company success.
Overview
13
13
years of professional experience
Work History
Business Manager
Swisscosmet Corp
11.2017 - 01.2023
- Manage portfolio of existing SPA and retail clients
- Find ways to develop turnover promotions events according to client type
- Present and launch new products
- Manage inventory oversee orders and make booster orders on a regular basis
- Identify potential partners for the brand in the territory including internal and external
- Conduct training and coaching to the ambassadors
- Introduce and campaign the brands in face to face or virtually
- Coordinates with the Cosmetics Sales department manager regularly related to business plans and productivity
- Hire and manage new associates full time and part time
- Leverage internal and external data, combine with current trends to develop strategy to maximize sales and profit margin
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
Beauty Specialist
Cellcosmet Skincare Saks Fifth Avenue
02.2017 - 11.2017
- Providing outstanding service, building individual and vendor line sales volumes, establishing and maintaining customer relationships, working effectively with other team members and establishing new Saks Fifth Avenue accounts, while demonstrating consistent adherence to company standards and procedures
- Additionally, it focuses more on in-house training programs, pre-book facials and do facial at the same time during events and in a regular daily basis
- Maintaining a properly merchandised counter while proficiently closing the retail sale
- Utilizing Saks Fifth Avenue’s clientelling system, responsible for driving their own business and creating their own success
Personal Banker
JPMorgan Chase
05.2016 - 02.2017
- As a Personal Banker, I am the forefront of delivering an exceptional customer experience
- Maintain long-lasting, meaningful relationships with customers, resolving customer issues, engaging them to understand their financial needs and providing thoughtful solutions that make a real difference in making their lives more convenient
- Opening new accounts and assisting with Teller transactions as needed
- Complying with all policies, procedures and regulatory banking requirements, making their lives easier by sharing and setting up self-service options to access their accounts 24 hours a day, 7 days a week
- Partnering with branch team and specialists to connect them to experts who can help with specialized financial needs
Beauty Advisor Clarins
MACYS Union Square
03.2013 - 04.2016
- Inspire the customer by making a connection and demonstrating products and techniques to create a lasting positive impression
- Demonstrate commitment and ability to build customer relationships and loyalty through initiating service consultations, regular purchase follow-up and replenishment calls, and the maintenance of a client file
- Utilize customer service techniques and professional selling skills to achieve personal and team productivity goals
- Attend and actively participate in vendor meetings, seminars, schools, and other product knowledge and business-driving opportunities
- Maintain counter stock, cleanliness, and hygiene standards
Front Desk Officer
Super Ferry Luxury Cruise Liner
04.2010 - 05.2012
- Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management
- Ensure that budget and cost effectiveness at the Front Desk are achieved
- Work with 30 direct reports including Housekeeping, Front Desk and F&B on daily operations emphasizing on customer experience and satisfaction.
- Handle guest complaints and review compliments
- Review Front Desk Logbook daily to monitor all activities
- Review all VIP room blocking
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Education
Associate Degree - HRM
University of Saint Anthony
01.2004
High School Graduate -
University of Saint Anthony
01.1998
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Analytical Thinking
- Business Development
- Customer Relationship Management
- Decision-Making
- Negotiation
License - Nmlsid
1493712
Keyaccomplishments
- Top 4 awarded 2020 Swisscosmet Top Sales performer for US and Canada
- Top 4 2017 Spring Top Credit Performers at Saks Fifth Avenue SF
- Rookie of the month awardee at Saks Fifth Avenue
- Exceed Expectations 4th Quarter award at Chase bank
- Successful presale goal achiever every events and national promotion.
- Top MY CLIENT performance consistent awardee at Macy’s
- Extreme and shining star awardee every season of the year at Macy’s
- Achieved and exceed goals including sales, promotions, membership and store card
- Establishes positive, productive, good and long-lasting relationship between clients.
Timeline
Business Manager
Swisscosmet Corp
11.2017 - 01.2023
Beauty Specialist
Cellcosmet Skincare Saks Fifth Avenue
02.2017 - 11.2017
Personal Banker
JPMorgan Chase
05.2016 - 02.2017
Beauty Advisor Clarins
MACYS Union Square
03.2013 - 04.2016
Front Desk Officer
Super Ferry Luxury Cruise Liner
04.2010 - 05.2012
High School Graduate -
University of Saint Anthony
Associate Degree - HRM
University of Saint Anthony
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